Sales and Operations Manager - Freight Brokerage

Job Overview

Legacy Supply Chain is hiring a Sales and Operations Manager for our growing Freight Brokerage Division. As an Sales and Operations Manager, you will be responsible for managing, growing, and expanding Legacy’s customer base as part of providing good service and cost-effective logistics solutions to clients’ transportation needs; as well as achieving established gross margin goals. This position includes a competitive salary and bonus plan with a comprehensive benefits package including 401(k) plan with up to 5% company match.

Schedule and Compensation

• Monday – Friday 8am to 5pm
• Competitive Salary Package based on experience

Job Details

What to expect as a Sales and Operations Manager:

• Lead and mentor the Account Manager, Business Development, and operation roles of the Transportation Brokerage branch, providing guidance and support to maximize performance.
• Generate and identify new opportunities through research, analysis, and discovery.
• Develop a pipeline of new prospects in domestic and international transportation and convert to customers via newly contracted and spot market lanes and growing gross margin.
• Streamline and optimize operational processes to enhance efficiency and reduce costs.
• Review sales activity KPIs and metrics in real time, including revenue, margin, load count, and CRM adherence.
• Responsible for overall growth in volume, revenue, and gross margin from current and new customers.
• Ensure that appropriate sales goals are developed and achieved in accordance with the branch Revenue, Gross Margin, and EBITDA goals.
• Assist the Account Manager and BDM role with the overall growth strategy of each customer.
• Develop and maintain strategic plans for Carrier On-Boarding & Compliance, Carrier Sourcing and Pricing Strategies.
• Maintain an understanding of market conditions and data, using company and market intelligence tools to ensure accurate pricing to customers for all modes of transportation with an eye to ensure growth.
• Ensure Carrier Development and Logistics Coordinator Teams are meeting customers’ KPIs.
• Create a high-performance team atmosphere that fosters innovation, high productivity, and low turnover.
• Manage conflicts, issues, and navigate difficult conversations with customers and employees.
• Ensure that decisions are made in the best interests of the branch and promote cohesiveness amongst staff and overall growth of the branch.
• Ensure that all opportunities and RFPs are managed properly by the AM/BDM Roles.
• Partner with all Legacy's Business units to support and assist in problem resolution pertaining to customer issues including but not limited to collections, pricing, and service issues. 
• Contribute to a healthy work environment while setting the tone of the department to ensure high morale, teamwork, and a positive culture.
• Communicate employee performance levels through formal and informal procedures including biannual evaluations.
• Other duties that may be assigned

Qualifications:

• Bachelor’s degree in business administration or a related field.
• Proven experience and working knowledge of the Brokerage industry, with a minimum of 5 years in a managerial role.
• Strong track record of achieving and exceeding sales targets.
• Understanding of both Domestic and International Transportation industry, market trends, and competitive landscape.
• Familiarity with brokerage operational processes within the specific sector.
• Able to interface with varied customers, suppliers, carriers, and vendors.
• Strong negotiation skills
• Demonstrated leadership abilities with the capacity to lead and motivate a diverse team.
• Proven experience in building and managing high-performance teams.
• Self-motivated and possess the ability to self-direct work.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with internal teams, clients, and stakeholders.
• Strong analytical and problem-solving skills.
• Ability to analyze sales and operational data to make informed decisions.
• Customer-centric approach with a commitment to delivering high-quality service and maintaining strong customer relationships

Why Legacy Supply Chain?

• Competitive Pay: Highly competitive wages
• Retirement Support: Company-funded 401(k) with top match percentage in the industry
• Robust Health Plan: Affordable, comprehensive protection for you and your family - medical, dental, vision, and more
• Job Skills Development: On-the-job supply chain skills development, in person and online training
• Leadership Development: Programs to prepare future supply chain leaders including new manager training and Leadership Excellence Summit
• Career Opportunities: Build a career path at a growing company that focuses on development, succession planning, and HIPO identification

About Legacy Supply Chain

For over 40 years, Legacy Supply Chain has grown and evolved as a pioneering, mid-sized 3PL provider that businesses depend on to create control over their dynamic omni-channel supply chains. We believe in the power of a more connected world and staying connected to our employees, our customers and their consumers is more important than ever.

We take an intentional approach to creating alignment between our people, our culture, and our values. Our proven development methodology ensures that our 6 core values guide our business strategy and our daily behaviors.

Our purpose is to develop servant leaders who help people, commerce and communities work better together. Because when people lead by example and serve one another, everyone profits – and that certainly feels like a Legacy worth leaving.

Legacy Supply Chain is an equal opportunity employer. Legacy Supply Chain does not discriminate based on race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.