Swim School Site Manager in Coronado

Job Description

Job Description

The Site Manager is a part time, hybrid remote position that works in tandem with both frontline and upper management teams. Assists management with daily operations, training, administrative duties and reinforces policies with families and staff that align with company goals and mission. Works in a leadership and supporting role for swim instructors, deck attendants, and coaches. Prioritizes safety, exceptional customer service and has an enthusiastic approach to aquatics.

Primary Objectives of the Site Manager

• Prioritize the health and safety of LSA students, instructors, parents / guardians at all times
• Maintain high standards of self and team to offer quality services that meet the needs of LSA families.
• Provide excellent customer experiences in every interaction with LSA families. All interactions based on genuine connection and willingness to go above and beyond for clients.
• Lead by example and offer frontline support to sustain an invigorated workforce. Recognize staff needs and steps in as needed to offer in moment support and follow up training notes to foster growth and confidence.
• Nourishment of an aquatic enthusiast company culture that emphasizes quality, continuous improvement, instructor / student retention, and skill development
• Personal ongoing self-development and personal growth as an employee.

Site Manager Job Requirements

• Great communication skills, efficient in email and scheduling software
• Problem-solving and Decision-making skills
• Knowledge and experience in customer service, supervision, and management.
• Ability to inspire fun and enthusiasm while respecting safety rules and protocols
• Knowledge of the functions, operation, and needs for the site
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Supervisor experience in a team-oriented workplace preferred.
• Demonstrated ability to serve as a knowledgeable resource to the organization that provides leadership and direction.
• Excellent computer skills and ability to learn new software
• General knowledge of various employment laws and practices and employee relations.
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Primary Responsibilities of a Site Manager

To perform the Site Manager job successfully, an employee must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities to perform the job to expectations.

• Assist with the overall operational, scheduling and staffing activities.
• Administrative assistance work hours as described below.
• On-site pool hours may include arriving to open and set up the pool area, make sure the schedule is annotated and up to date with make ups or scheduled absences, ensure staff arrives and lessons begin promptly on time. Fulfill all on-deck duties as called for to fulfill the needs of the LSA clients that have their lessons scheduled.
• You would be involved with coaching or teaching lessons as needed and assisting with deck attending duties, staff management and overall safety and quality control.
• You would ensure proper cleanup and return all items to storage for the night. Staff wetsuits / hats / equipment should be stored for rinsing and drying as needed
• Assistance in scheduling, billing, marketing and staff training development projects
• Helping to recognize if we are sufficiently staffed to accomplish departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of lesson schedules and procedures to enhance quality, efficiency, and satisfaction.
• Seek advisement on business decisions that involve financial considerations
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Assist in the execution of periodic progress reports for management and students, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Qualifications :

• Caring and compassion for children and adults
• Ability to assess and prioritize various tasks in each moment throughout the day
• CPR / First Aid / AED certification
• Experience managing others and handling client concerns and inquiries
• Strong ability to problem solve with great attention to detail
• Great attitude and willingness to be coached
Benefits :
• 401(k)
• Accrued Paid Sick Leave
• CalSavers 401K
• Administrative work completed from home or where desired
• Beautiful outdoor settings and warm water heated to 86 degrees
• Wetsuit tops provided for added warmth
• Sun protection and sunscreen provided

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.