What are the responsibilities and job description for the Assistant Resort Manager position at Legacy Vacation Club Services, LLC?
POSITION OVERVIEW
The Assistant Resort Manager plays a critical leadership role in delivering exceptional guest experiences by overseeing Front Desk and Housekeeping operations. This position is responsible for maintaining the highest standards of quality, safety, and service while championing the company’s mission of environmental stewardship and community engagement. The role demands strategic oversight, operational efficiency, and a collaborative approach to ensure smooth daily resort operations.
KEY RESPONSIBILITIES
Operational Excellence & Leadership
- Lead and manage daily operations of the Front Desk and Housekeeping teams to deliver seamless guest experiences and uphold company values.
- Promote a collaborative culture across departments, including Front Desk, Housekeeping, and Maintenance, to ensure operational excellence.
- Monitor and enforce cleanliness, quality, and safety standards in all areas of the resort.
Team Development
- Recruit, onboard, and train team members to build a motivated, high-performing staff.
- Foster a culture of open communication and approachability to address employee concerns and enhance team morale.
Compliance & Performance
- Ensure all operations adhere to relevant laws, regulations, and company policies.
- Collaborate with the Resort Manager to implement preventative maintenance plans and safeguard physical assets.
- Assist in setting and tracking financial goals to meet long- and short-term objectives.
Guest & Employee Satisfaction
- Act as a champion for guest satisfaction, resolving issues promptly and ensuring service exceeds expectations.
- Strengthen interdepartmental relationships to elevate the overall resort experience.
Additional Contributions
- Analyze operational performance through financial reports, identifying trends and improvement opportunities.
- Take on additional duties as required, contributing to the resort’s overall success.
