What are the responsibilities and job description for the Housekeeping Dispatcher position at Legacy Vacation Club Services, LLC?
The Housekeeping Dispatcher is responsible for coordinating and dispatching housekeeping staff to guest rooms and common areas to ensure cleanliness and maintenance standards are consistently met. This role involves managing room assignments, tracking cleaning progress, and ensuring that housekeeping operations run efficiently throughout the day. The Housekeeping Dispatcher serves as a liaison between the housekeeping team, front desk, and other hotel departments to ensure guest satisfaction and the timely completion of tasks. Additionally, the role involves maintaining accurate records, responding to urgent cleaning requests, and supporting the overall cleanliness and operational goals of the property.
Key Responsibilities:
- Complete AM/PM reports to assign daily cleaning tasks.
- Maintain accurate records of work performed using Master Reports.
- Ensure the efficient assignment of units for cleaning, including check-outs, early check-outs, full services, and VIP rooms.
- Prioritize and assign GOPs for check-ins.
- Distribute task assignments for Unit Cleaners, Inspectors, and Outside Contractors based on RCC reports.
- Ensure timely completion of all Housekeeping tickets and respond to requests as needed.
- Manage a high volume of inbound calls professionally and promptly.
- Process transactions in RCC when necessary.
- Respond to emergency situations and ensure all procedures are followed.
- Attend and comply with all training, policies, and procedures.
- Perform other tasks as assigned to ensure smooth operation of the department.
