Lake Charlevoix Dockhand - Seasonal

Dockhand position available on Lake Charlevoix

Seasonal position, available May-Oct 2025

Overview
Dockhands are responsible for providing exceptional customer service to all waterfront customers through fueling, renting, tying boats, and customer engagement.

Responsibilities

• Fuel:
• Properly and safely fuel all boats that come to the gas dock as SOP’s, policies, and training have instructed
• Perform accurate gas/rental charges through processing system
• Properly record fuel sales through established process and procedures
• Public Docks:
• With docking lines, spin all boats on all docks so the bow is facing toward the lake
• Quickly assist to ALL boats coming in or out of the marina to ensure customers receive proper assistance upon their arrival and departure
• Boat Rentals:
• Understand and properly inform customers of the rental department basics such as what we rent, how to rent, pricing, policies
• As assigned by supervisor, properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email
• Provide thorough boat rental orientations, answer customer questions, conduct drivers tests, and ensure customers are comfortable and safe prior to handing over the keys to the boat
• Follow rental return processes, communicate any boat damages to management immediately
• Assist with rental area; ensuring the site is always presentable and organized
• Thoroughly clean rental boats upon each return
• Responsible for uncovering/covering all rental boats daily
• General:
• Honestly report all tips and place them into the tip pool at the end of each shift
• Greet all customers, trigger conversation to ensure customers feel welcomed and appreciated
• Responsible for the cleanliness of the marina and docks
• Document and communicate to Rental Manager any customers needs, accidents, or other occurrences that require the manager’s knowledge/action
• Expected to stay busy at ALL times during shift – consistently finding tasks to do
• Go above and beyond with customer service; make ALL customers feel welcomed and appreciated
• Other tasks as requested by supervisor

Knowledge, Skills, Abilities

• Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
• Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our priority, and serving them is what will make us successful
• Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.
• Swimming: Ability to swim and tread water required
• Running: Ability to run throughout the waterfront and marina, including on docks to ensure customers are attended to in time as they approach the dock, rental area, or any other area of the waterfront
• Schedule Flexibility: Understand the position is dependent on weather and traffic; shifts may be adjusted or cancelled accordingly
• Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners

Qualifications:

• Computer Skills: Basic knowledge of Microsoft Excel preferred
• Background Check: pass a thorough background check required
• Trailering/Launching: as assigned by supervisor – ability to trailer and launch different types and sizes of boats preferred
• Boaters license: valid boaters license preferred
• CPR: certified for CPR preferred
• Knowledge and experience of boats and watersports: preferred
• Trailering: ability to properly trailer and launch wake boats and pontoons. Preferred
• Swim: ability to swim and tread water. Required

Job Types: Full-time, Part-time

Pay: $12.50 - $15.00 per hour

Expected hours: 20 – 50 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental Pay:

• Tips

Work Location: In person

Salary : $13 - $15