What are the responsibilities and job description for the Full Time Legal Intake Specialist NRH - Split Shift position at Legal Intake Professionals?
Immediately hiring Legal Intake Specialists in our North Richland Hills location!
At Legal Intake Professionals, we are committed to equality and inclusion in the workplace and seek to hire qualified and motivated individuals who represent the diversity of our clients. We are seeking Legal Intake Representatives to join our growing team! Your mission would be to establish the firm's relationship with potential clients by handling incoming calls as outlined in training. Our Representatives are the initial point of contact for clients seeking assistance with personal injury matters, and therefore, empathy, compassion, accuracy, and communication skills are vital.
Customer service experience is a plus, but not required.
This is an in-office, split shift position.
Your job will be receiving incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.
To be successful in this role, you must have:
- Good verbal and written communication skills, specifically: spelling, grammar, and diction
- A professional phone voice that shows customer care and concern
- Active-listening skills to ensure client information is gathered correctly and fully
- The ability to ask appropriate questions
- The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
- Accurate and fast typing skills
- PC/Computer skills in a Microsoft Windows environment
- A flexible schedule, including nights, weekends, and holidays
- A High School Diploma or GED, and must be 18 years of age
Our benefits for Full Time Employees include:
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
Compensation:
- English: $17/Hour
- Bilingual (Spanish/English): $19 / Hour
Shifts Offered:
- Full Time, Split shifts - 40 hours
- Mon/Tue/Wed/Fri 7am-11am/3pm-7p, Saturday 7am-4pm (Sun/Thur Off)
- Mon/Tue/Wed/Sun, 7am-12:30pm/4pm-9pm (Thur/Fri/Sat Off)
- Mon/Tue/Thur/Fri/Sat, 7am-11am/3pm-7pm (Sun/Wed Off)
- You must be available to work a Saturday OR Sunday each week
- You must be very punctual with great attendance.
Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.
Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply Today!
Salary : $17 - $19
