What are the responsibilities and job description for the Account Supervisor position at LegalMatch?
We are looking for a proactive Supervisor to lead our team in managing client accounts and ensuring high-quality service delivery. This role will involve overseeing team operations, coaching members, resolving issues efficiently, and facilitating effective communication to enhance team collaboration and performance.
This will be an in-office role located in Reno, NV.
Key Responsibilities:
Experience
This will be an in-office role located in Reno, NV.
Key Responsibilities:
- Respond swiftly to client and team inquiries, managing escalations and account reviews
- Track and manage new accounts, renewals, and various requests, including liability insurance and AutoPay
- Conduct regular performance evaluations and provide constructive feedback
- Monitor call quality and support team development through training and one-on-one meetings
- Ensure compliance with scheduling policies and manage timecard reviews
- Addresses conflicts, challenges, and issues within the team, while promoting a collaborative environment
- Consistently and actively seeks to learn more about processes, RAM, allocations, etc., while demonstrating the flexibility to adapt to unexpected changes in the workplace
Experience
- 2-3 years of experience in a customer success management or call center environment
- 1-2 years of experience in a supervisory or leadership role
- Strong leadership and team management skills
- Excellent verbal and written communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Must be proficient in Microsoft Suite (Excel, Outlook, Word, etc.)
- Familiarity with Salesforce or other relevant CRM systems
