Branch Manager

JOB FUNCTION

Responsible for leading people and managing operations of bank to assure optimal achievement of organizational goals.  Retain and expand customer relationships and solicit new retail business while maintaining service standards. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Directs, motivates, communicates, and leads staff; conducts meetings with office employees to discuss sales, customer service, and security issues; areas of improvement, new or revised policies and procedures.  Lead team in meeting branch goals such as deposit goals. 
2. Develops new retail and commercial business opportunities and maintains open communication with these customers and teams with business partners as necessary. 
3. Originates and closes consumer loans; handles the collection of all required loan documents and forwards to consumer loan operations for processing. 
4. Sets example of and encourages participation in community events to effectively represent the Bank in such involvement as Chamber of Commerce activities, Relay for Life, etc. to maintain a strong presence in the individual community. 
5. Maintains operational integrity of the bank by overseeing bank policies and procedures in connection with security and control of records, cash, and physical facility.  Ensures safekeeping of office assets, proper documentation of all office controls and procedures and compliance with regulations.  Performs audits as required. 
6. Reviews and recommends solutions to complex problems referred by employees requiring good judgment and frequent on-the-spot decisions; attempts to resolve escalated issues. Authorizes exceptions to normal operations policy and procedures where deviation is justified and authorized. 
7. Ensures branch employees are kept informed of potential fraudulent situations and recognizes those employees responsible for avoiding losses. 
8. Backs up location personnel as necessary.
9.  Evaluates and recommends the appropriate staffing needs of the office; interviews and recommends qualified personnel; ensures that adequate employee coverage is maintained to meet the needs of the Bank’s customers.  Review and approve employee’s time to minimize overtime, approve payroll and expense requests.
10. Ensures that ongoing coaching is completed and administered in a timely manner; this includes setting goals to be achieved, providing constructive feedback to employees in a professional manner, and developing a career path for each individual. Leads, motivates, coaches, and oversees training of staff.  Recommends, documents, and administers employee counseling and disciplinary actions in coordination with Chief Retail Officer and Human Resources. 
11. Responsible for cultivating passionate customer service while maintaining a high rate of accuracy, efficiency, and attention to details.  Maintain a professional appearance in both dress and behavior and hold location personnel accountable to same.   
12. Continues professional development through training, seminars, membership in     professional associations as applicable.

Qualifications

EDUCATION:

 High school education or equivalent required

RELATED WORK EXPERIENCE:

Three (3) years experience in a financial institution with demonstrated leadership qualities required; one (1) year management experience preferred.  Minimum of one (1) year sales and service experience. 

Legend Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Member FDIC