Fintech Card Services Lead

The Fintech Card Services Lead is the subject-matter-expert of Legend Bank’s Fintech Partner Banking Program, responsible for supporting all debit card operations. As a pivotal member of our team, this role will help Legend Bank launch this product offering. Additionally, it will help support fintech partners in launching, maintaining, and optimizing their debit card offerings, ensuring regulatory compliance, and aligning program strategies with business goals. This lead role will take point on day-to-day operations, address and resolve issues, create and manage support cases, and collaborate with internal teams and vendors to provide seamless service and drive program success.

This role will involve building strong relationships with cutting-edge startups and brands, overseeing the back-end operations that enable debit card solutions for Legend Bank’s fintech clients. This role reports to the Director of Fintech. Legend Bank is at the forefront of strategic expansion into fintech partnerships and embedded finance. Our Fintech Partner Banking Program Team empowers fintechs, startups, and brands to offer regulatory-compliant, cost-effective financial products and services. This is a unique opportunity to work with innovative companies, contributing to the growth and success of our fintech clients by delivering efficient, scalable, and compliant financial services.

DEBIT CARD PROGRAM MANAGEMENT

Serve as the primary contact for all debit card-related inquiries from fintech partners, offering expert guidance on program requirements and best practices.

Oversee the daily operations of the bank’s debit card programs, ensuring functionality and alignment with business objectives.

Manage and drive assigned cases to completion.

Develop and implement policies, procedures, processes and controls to support program standards and regulatory requirements.

Manage relationships and documentation with key vendors and networks to ensure seamless operations, exceptional service, resolve issues, and facilitate program improvements.

Work collaboratively with internal teams to mitigate fraud and maximize profitability, all while assisting with daily settlement and reconciliation.

Collaborate with risk groups to mitigate all addressable risks and much as feasibly possible.

Continually seek to enhance program offerings, profitability, and support fintech partners in achieving their business goals.

CLIENT AND VENDOR SUPPORT

Act as a liaison between the bank, fintech partners, and vendors, fostering strong working relationships to ensure program success.

Provide training, onboarding, and ongoing support to fintech partners, guiding them through the bank’s debit card program requirements.

Address and resolve partner and vendor queries, escalating issues when necessary to maintain high satisfaction levels.

Identify and execute opportunities to improve partner and vendor experiences within the debit card program.

DATA ANALYSIS AND REPORTING

Track and analyze key performance indicators (KPIs) and key risk indicators (KRIs)for the debit card program, producing reports for bank leadership, fintech partners, and vendors as needed.

Use data insights to identify trends, recommend program enhancements, and address potential issues proactively.

Assist fintech partners with data reporting needs, providing transparency on program metrics and performance.

Provide all internal teams with necessary reporting to ensure accurate record keeping, balancing, and reconciliation

OTHER

Assist supervisor with various tasks as assigned

EDUCATION

Bachelor’s degree or equivalent experience or education, or some combination with a determined spirit

QUALIFICATIONS

3 years of experience in banking, fintech, operations, IT operations, data analytics, computer science, management information systems or similar space.

3 years of experience in debit card program management is strongly preferred.

Experience working with networks (VISA, etc) and modern issuer processors is strongly preferred.

Solid understanding of debit card operations, vendor management, and industry / regulatory requirements required.

Experience or familiarity with Banking Systems, SaaS systems/cloud-based technologies, and/or APIs preferred.

Strong organization and task management skills, including balancing multiple projects and requirements simultaneously.

Strong interpersonal and communication skills, able to create and enhance relationships while balancing the needs of Legend Bank and FinTech customers.

Possess analytical and problem-solving skills with the ability to synthesize ideas and data to effectively develop new approaches to issue resolutions.

Legend Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Member FDIC

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What are your salary expectations for the role?

Experience:

• Banking: 3 years (Required)
• Fintech: 3 years (Required)

Ability to Commute:

• Decatur, TX 76234 (Required)

Ability to Relocate:

• Decatur, TX 76234: Relocate before starting work (Required)

Work Location: Hybrid remote in Decatur, TX 76234