QA and Loss Prevention Specialist

Description

PRIMARY FUNCTION

This position is a dual role that performs various daily key functions within the Risk Management Department as part of the Quality Assurance and Loss Prevention teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality Assurance:

1. Review new deposit accounts (Savings, Checking, and Certificates of Deposit) signature cards and CIP forms against Quality Assurance checklists. Maintain a daily tracking exception sheet.
2. Review commercial account opening documentation to ensure Bank policies and procedures are followed and CIP verifications are completed. Per the proper Trust Documents, Corporate Resolutions and other business documents, and any other legal documents associated with the account type.
3. Reviews all account maintenance from other bank operations departments to verify changes are processed accurately and within compliance of bank policies and procedures.
4. Reviews report for debit cards issued in the branches, to ensure debit cards are completed by appropriate staff.
5. Identifies, tracks, and report results of all reviews performed.
6. Reviews Reg CC holds, COD Holds, and Savings Holds to ensure compliance and document retention.

Loss Prevention

1. Review daily closed disputes in Centrix DTS to ensure all documents are uploaded and prepare for scanning.
2. Scan completed disputes (ACH, Debit Card, Affidavit of Claimant) for record retention.
3. Act as a backup to review Casetracker daily report for fraud issues and contact customers when necessary.
4.  Act as a backup to review Visa CAMS report and contact customers when necessary.

General

1. Maintain records of reports and other documents according to regulatory retention guidelines.
2. Understands and agrees to abide by the policies and procedures established at Legend Bank.
3. Understands and agrees to abide by the policies and procedures established at Legend Bank.
4. Provides enthusiastic, professional, and courteous service to Legend Bank customers and employees.
5. Maintains the security and confidentiality of pertinent information and records.
6. Performs additional duties as assigned or directed

Qualifications

KNOWLEDGE AND EXPERIENCE REQUIRED

Education:

             High school diploma or equivalent required.   

 Related Work Experience:

2 to 4 years bank experience preferred.  Preferably personal banker/new accounts experience.  Accuracy is mandatory. Excellent customer service and verbal communication skills required.  Must be detail-oriented and possess the ability to trouble-shoot; initiative to solve problems and follow through on issues.  Computer proficiency (e.g. Microsoft Office, Internet, Spreadsheets).