What are the responsibilities and job description for the General Manager position at Legendary Dogs Payroll LLC?

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Job Summary

Interested in working with dogs? We are always looking for energetic dog lovers to join our growing team! Now is the perfect time to join Dogtopia, North America’s fastest-growing pet franchise. Our company is Legendary Dogs and we are the largest franchisee within the Dogtopia network. We currently operate locations in Oregon but will soon be expanding to 9 other states across the country! As Dogtopians, we're a unique breed! We put the needs of our doggie guests and their pet parents first. We approach every day with enthusiasm because we work in the best industry in the world. After all, where else do you get to play with dogs every day?

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer :

It's always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Additional certification program training
Competitive bonuses with some flexibility in scheduling
Learn skills related to sales, customer service and teamwork

Team Management

Creates staffing schedule and monitors daily schedules

Maintains optimum staffing and development with all employees

Leads by example by coaching all on contributing to a positive team-oriented culture.

Delivers written performance reviews and gives employees positive acknowledgment when due!

Onboards all employees and ensures each employee has the correct amount of training. Coaches the staff on our Dogtopia-isms.

Clean and Safe Environment

Ensure our furry friends are always in a safe and clean environment.

Maintain and update cleaning schedule, along with holding themselves and team accountable to Dogtopia's safety and cleaning standards.

Dismiss dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Financial and Administrative

Manages groomers (if applicable) including quality control of work, safety, schedules and client records.

Setting and meeting goals for service, operations, and financial results.

Develops team in selling and using dog evaluations to grow revenue.

Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for ways to maximize efficiency.

Communicates any concerns or needs to corporate management proactively.

Customer Service and Presentation

Maintains a neat and organized Front Desk team and area at all times.

Sets the example for the team on the 3 Ss (Smile, Store, and Satisfaction) and holds accountable to internal and external customer service standards.

Keeps the team members engaged in their duties.

Strives for high customer review ratings!

ENJOY your team! GROW your team! And PLAY to your fullest potential!

As the General Manager, you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Work Location : One location

For more information about Dogtopia visit www.dogtopia.com

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