What are the responsibilities and job description for the Drain Tech position at Legendary Home Services Parent LLC?

Job Description

About the Role : As a Drain & Sewer Technician, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.

About Us : Legendary Home Services is a trusted provider of home maintenance and improvement solutions across Minnesota. As the parent company to renowned brands like Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, EarlyBird Electric, and HomeWorks Plumbing Heating Air, we bring decades of expertise and a commitment to legendary service to every home we serve.

Key Responsibilities :

Determine materials needed for each new project and estimate time and costs.
Install, assemble, maintain, and repair pipes and plumbing fixtures.
Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
Diagnose plumbing problems and work to resolve any issues.
Repair or replace damaged parts.
Repair water line leaks.
Confirm pipe system is air / watertight by performing pressure tests.
Keep detailed noted and create work reports documenting projects.
Test plumbing and other installed fixtures to ensure proper functioning.
Follow state laws and regulations and adhere to local building codes.
Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
Perform other duties as assigned.

Qualifications :

High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.

Journeyman or Master Plumber license / certification is a plus.

Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.

Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.

Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.

Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.

Exceptional customer service skills, with a commitment to exceeding customer expectations.

Strong attention to detail and the ability to work independently or as part of a team.

Valid driver's license and clean driving record.

Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.

Interpersonal Qualifications :

Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.

Exceptional problem-solving and conflict resolution abilities to improve things both big and small.

Highly organized, ability to act quickly while still having attention to detail.

Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here :

Core values that we live every day – not just words on a page : We Win Together, Today Not Tomorrow, Performance Not Politics

Performance Pay directly tied to results – Get what you deserve

Benefits you will use – Full medical, dental, and vision packages including fully employer paid options

Secure your financial future – 401(k) with company match

Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

We invest in your future – leadership training that directly results into bigger career opportunities

Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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