What are the responsibilities and job description for the EXECUTIVE CASINO HOST position at Legends Bay Casino?
Description
The Executive Casino Host is responsible for building and maintaining strong relationships with guests with an emphasis on the development of high-end level play. The primary objections are to convert first-time players to repeat visitors, minimize attrition of the high-end segment and provide support to the Marketing/Special Event team for the successful operation of the department.
Job Requirements:
Education and Experience:
The Executive Casino Host is responsible for building and maintaining strong relationships with guests with an emphasis on the development of high-end level play. The primary objections are to convert first-time players to repeat visitors, minimize attrition of the high-end segment and provide support to the Marketing/Special Event team for the successful operation of the department.
Job Requirements:
Education and Experience:
The Executive Casino Host is responsible for building and maintaining strong relationships with guests with an emphasis on the development of high-end level play. The primary objections are to convert first-time players to repeat visitors, minimize attrition of the high-end segment and provide support to the Marketing/Special Event team for the successful operation of the department.
Job Requirements:
- Establish and maintain influential business relationships with the premium player base through timely and personal communication.
- Proactively issue comps as appropriate after analysis of play, frequency, loss of ADT.
- Maintains current knowledge of all events, promotions, and special functions, to provide guests with accurate information.
- Monitor activities and promotions of the competitive market.
- Drive increased visitation by communicating with premium rated players through focus telemarketing, letter writing, email, or in person, about services, promotional opportunities, and special events.
- Promptly responds to guest concerns in a considerate, professional manner.
- Create a friendly, comfortable, and exciting atmosphere for all guests.
- MC casino events, drawings, VIP events, parties and celebrate winners on the casino floor.
- Provide strategic input into the development and execution of marketing plans to grow the database.
- Recommend and implements strategies to develop new players and increase return visits for high level casino guests,
- Make appropriate decisions regarding comps based on recorded play, earned points, comp availability and customer profitability,
- Other duties as assigned.
Education and Experience:
- High School Diploma or GED; Marketing or other related degree desired
- Minimum of 2 years’ experience as a Casino Host, with an emphasis in Marketing.
- Telemarketing experience preferred.
- Must be 21 years of age.
- Excellent guest service and people skills.
- Experience with Casino Marketplace Player tracking system.
- Understanding of the evaluation of the players theoretical worth.
- Must have excellent math skills
- Ability to read, write, speak, and understand the English language.
- Flexibility to work varied shifts, including weekends and holidays.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Registration with Gaming Control Board.
- Microphones
- Microsoft Office programs
The Executive Casino Host is responsible for building and maintaining strong relationships with guests with an emphasis on the development of high-end level play. The primary objections are to convert first-time players to repeat visitors, minimize attrition of the high-end segment and provide support to the Marketing/Special Event team for the successful operation of the department.
Job Requirements:
- Establish and maintain influential business relationships with the premium player base through timely and personal communication.
- Proactively issue comps as appropriate after analysis of play, frequency, loss of ADT.
- Maintains current knowledge of all events, promotions, and special functions, to provide guests with accurate information.
- Monitor activities and promotions of the competitive market.
- Drive increased visitation by communicating with premium rated players through focus telemarketing, letter writing, email, or in person, about services, promotional opportunities, and special events.
- Promptly responds to guest concerns in a considerate, professional manner.
- Create a friendly, comfortable, and exciting atmosphere for all guests.
- MC casino events, drawings, VIP events, parties and celebrate winners on the casino floor.
- Provide strategic input into the development and execution of marketing plans to grow the database.
- Recommend and implements strategies to develop new players and increase return visits for high level casino guests,
- Make appropriate decisions regarding comps based on recorded play, earned points, comp availability and customer profitability,
- Other duties as assigned.
Education and Experience:
- High School Diploma or GED; Marketing or other related degree desired
- Minimum of 2 years’ experience as a Casino Host, with an emphasis in Marketing.
- Telemarketing experience preferred.
- Must be 21 years of age.
- Excellent guest service and people skills.
- Experience with Casino Marketplace Player tracking system.
- Understanding of the evaluation of the players theoretical worth.
- Must have excellent math skills
- Ability to read, write, speak, and understand the English language.
- Flexibility to work varied shifts, including weekends and holidays.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Registration with Gaming Control Board.
- Microphones
- Microsoft Office programs
