What are the responsibilities and job description for the GUEST SERVICES REP position at Legends Bay Casino?
Description
The Guest Services Rep is responsible for assigned funds and protection of company assets in a positive manner with guest or team members, ensuring they receive the best possible experience.
Job Requirements
Education and Experience:
The Guest Services Rep is responsible for assigned funds and protection of company assets in a positive manner with guest or team members, ensuring they receive the best possible experience.
Job Requirements
- Make change, cash E-tickets, and slot payouts.
- Issue employee banks to assigned employees and their departments.
- Maintain composure in a potentially stressful environment.
- Responsible for all key transactions in the cage, per gaming regulations.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Sign up new Rewards Members, update players accounts, explain benefits, rewards, and ongoing promotions, assist players having account issues.
- Other duties as assigned.
Education and Experience:
- High School Diploma and/or GED required.
- Must have previous experience in handling cash.
- Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
- Must be 21 years of age or older.
- Must be able to work independently and unsupervised.
- Must be able to use a 10 key and have strong computer skills.
- Basic knowledge of S.D.S, or Casino Market Place is a plus.
- Excellent verbal and written communication skills.
- Ability to deal with inebriated customers in a courteous manner.
- Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
- Registration with Gaming Control Board.
- Alcohol Awareness Card.
- None
