PIT SUPERVISOR

Description

Job Description:

The Pit Shift Supervisor will oversee all activities of the table games department to ensure the efficient operation.

Job Requirements:

• Develop subordinates in both work-related skills and customer service areas.
• Provide motivation, guidance, and support to subordinates. 
• Allocate the staff to tables ensuring the integrity of the game is not jeopardized.
• Identify the individuals who need attention and / or training.
• Ensure that training is conducted for all new team members.
• Ensure subordinates adhere to the gaming procedures, as set out in the Casino Fandango Procedures’ manual.
• Conduct appraisal of the staff on a timely basis.
• Resolve customer complaints / disputes where possible or refer such matters to superior.
• Work with the Dual Rate Dealers to directly supervise floor staff within the gaming area.
• Other duties as assigned.

Qualifications

Education and Experience:

• High School Diploma and/or GED.
• Minimum of 5 years’ experience in the gaming industry.
• 2 years in supervisory role required.

Additional Requirements:

• Must be 21 years of age or older.
• Strong computer skills with the ability to utilize MS Office applications.
• Respond to common inquiries and/or complaints from guest.
• Ability to deal with inebriated customers in a courteous manner.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts any weekend and holiday.

Required Work Cards:

• Registration with Gaming Control Board.

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Microsoft Office Programs