What are the responsibilities and job description for the SLOT SERVICE REP position at Legends Bay Casino?
Description
The Slot Service Representative will be responsible for customer service in all slot areas of the casino. This position will also support the players club, by providing customers with information about the players club and to issue new cards, comps, etc.
Job Requirements
Education and Experience:
The Slot Service Representative will be responsible for customer service in all slot areas of the casino. This position will also support the players club, by providing customers with information about the players club and to issue new cards, comps, etc.
Job Requirements
- Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts.
- Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
- Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring the assigned section.
- Be capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.
- Be well versed in the various property events, promotions and relay to slot players in assigned area.
- Understand and comply with company and departmental directives, policies, and procedures.
- Always present yourself as a credit to Legends Bay Casino and encourages others to do the same.
- Ensure high quality service to all customers.
- Assist our customers with casino promotions, change, jackpot payouts, slot machine issues with tickets.
- Work in the Player’s Club signing up and issuing new or replacement cards accessing current customer account information, answering questions regarding points, comps, or club credits.
- Maintain composure and professionalism in a potentially stressful environment.
- Responsible for individual employee cash banks issued at various amounts.
- Other duties as assigned.
Education and Experience:
- High School Diploma or GED
- Basic knowledge of S.D.S, or Casino Market Place is a plus.
- Must be 21 years of age or older.
- Must have previous experience in handling cash.
- Respond to common inquiries and/or complaints from guest.
- Ability to deal with inebriated customers in a courteous manner.
- Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Registration with the Gaming Control Board
- Basic computer skills
- Word documents
