Account Executive, Group Sales - One World Observatory

LEGENDS

Legends is a global premium experiences company that specializes in delivering holistic solutions for sports and entertainment organizations and venues. We approach each project with our data-intelligence fueled  360-degree service solution, comprised of planning, sales, partnerships, hospitality, merchandise and technology solutions. Our global, multi-disciplinary service solutions collaborate on every project to ensure success across each of our verticals. For more information, visit www.Legends.net.

LEGENDS ATTRACTIONS

Global Attractions is a holistic deployment of Legends’ 360-degree platform. Our research-driven sales and planning methodologies drive unrivaled guest experiences that give our clients an edge. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is relevant and destined to dazzle, delight, and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey curated to deeply engage visitors
• Bold and dramatic design pushes the physical envelope, inspires awe, and wonder
• Re-imagined dining experiences delight local and global foodies alike
• Leading-edge technology and innovation to drive interactivity to create fully-immersive experiences

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE   

The Account Executive, Group Sales is primarily responsible for sourcing and selling ticket packages to designated group sales clients within the public and/or tourism space on a year-round basis. This position will prospect through a highly proactive approach including outbound calls and face-to-face appointments. This includes upselling new and existing products to improve the client experience and cultivating referrals and leads. This individual will also assist the group sales team on a day-to-day basis by supporting ongoing communications with our Guest Services team and fulfilling invoices and ticket requests as needed.

ESSENTIAL FUNCTIONS

• Achieve monthly & yearly ticket and revenue targets set forth by management
•  Provide superior service to current clients, partners, and prospects, including managing the booking process from lead generation to reservation, invoicing, payment and ticket fulfillment
•  Retain and grow business through consistent communication by phone, face-to-face/virtual meetings, and e-mail 
•  Develop client relationships to ensure long-term business 
•  Generate new sales leads through self-prospecting, current client networks, and other company provided resources
•  Respond in a timely manner to calls, inquiries and emails 
•  Maintain detailed and comprehensive records via venue’s designated CRM
•  Perform variety of responsibilities during group visits, other group events, etc. in order to support client needs or to promote venue’s products and services
•  Attend some networking events and possibly trade-shows or sales missions with management support
•  Ability to execute off-site job responsibilities or travel 10% or as needed/requested by management
•  Work non-traditional hours (nights, weekends & holidays as necessary)

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor’s Degree
•  Proficient in Microsoft Office
•  One (1) to two (2) years of professional work experience. Experience in attractions, sports, or entertainment with a group sales background is a plus.
•  Committed to success with a desire to excel within a team environment
•  Able to demonstrate flexibility and quickly adapt to change while continuing to be productive and positive team member
•  Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients 
•  Coachable and hardworking and willingness to work in a fast-paced and fun environment
•  Desire to grow a fruitful career in attractions, sports and entertainment 
•  Experience with sales CRM is a plus
•  Bilingual a plus
•  Practice safe work habits, follow all safety policies and procedures and regulations, company-wide safety training and any additional job specific safety training

COMPENSATION

$55,000 ($26.44/hour) commission and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan

WORKING CONDITIONS

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Salary : $26