General Manager - Ohio State University

POSITION:  General Manager               

DEPARTMENT:   Retail         

REPORTS TO:   Director, Merchandise           

FLSA STATUS:   Exempt          

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The GM, Retail will provide guests with quality merchandise and excellent service by effectively managing all aspects of the merchandise operation, including, but not limited to, purchasing, inventory control, staffing, training, cost controls, accounting procedures and the operation of all retail outlets.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Managing the contract with partner
• Overseeing all retail operations including stores, DC, special events and game day
• Preparing budgets, income statements, balance sheets and capital expenditures
• Maintain proper inventory levels
• Develop warehousing plan to assure easy access and accountability of merchandise
• Develop training programs and train personnel, i.e., guest relations, inventory, cash handling
• Develop merchandising plan for all retail outlets
• Perform period end inventory
• Perform all accounting functions
• Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
• Supervise assigned personnel, hire, terminate, discipline, evaluate performance and develop each employee to his/her potential
• Recommend and maintain preventative maintenance programs to protect the physical assets of Legends
• Assist in the maintenance of a security function
• Implement and maintain effective communication with the client and all employees
• Assist in the development of programs that result in increased customer satisfaction
• Manage in compliance with established Legends' policies and procedures
• Ensure all cash handling procedures are in effect always
• Perform other related duties, tasks and responsibilities as required from time to time

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Minimum 3 years’ experience with merchandising and retail management of multiple facilities
• Knowledge of concessions or related work experience

SKILLS AND ABILITIES

• Ability to promote and participate in a team environment
• Ability to understand written and oral direction and communicate with others
• Requires frequent lifting and carrying of 50 pounds. Hours may be extended or irregular to include nights, weekends and holidays
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you
• Attend various Trade Shows, Conferences and Meetings as required

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Ohio State University

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.