IT & AV Technician - National Medal of Honor Museum

Role Summary 

Reporting to the Venue Technology Manager, the IT Technician supports all technology needs at the National Medal of Honor Museum including the Griffin Institute training theatre, all group and special events. This includes on-site level 1 support for point-of-sale, payment, audio visual, desktop support and various other systems critical to the business operation.  

Pay and Benefits:

• Hourly pay range: $22-24/hr
• Full-time benefits include a generous benefits package; medical, dental, vision, life and disability insurance, paid vacation, parental leave, wellness program, and 401k plan.

Essential Functions: 

• Deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems that are critical to business operations.
• Complete daily checklists to ensure all systems and venue tech are operational.
• Maintain a working knowledge base of all proprietary venue technology.
• Monitor and provide support for all operating system issues. 
• Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI
• Be a point of contact for 3rd party vendors associated with venue technology as directed by the Venue Tech Manager -troubleshoot, replace or coordinate replacement of defective hardware
• Execute hardware and software upgrades and patches as outlined by the Venue Technology Manager 
• Maintain an inventory of all hardware devices. 
• Ensure all technical support issues are logged in Legends ticketing system.
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.
• Maintain an open line of communication with Legends IT group and be a point of contact for all IT related issues and inquiries at the venue.
• Work with Corporate Infrastructure team to deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Attend meetings with the operations and special events teams to understand and deliver venue technology needs for a variety of special or private events. 
• All other duties as assigned.  

Skills and Qualifications:  

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelor’s Degree in IT related field preferred or equivalent experience 
• 1-3 years of relevant IT support ideally in the Hospitality or Tourism industry
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance experience
• Excellent interpersonal and communication skills
• IT Management tools (e.g. Active Directory)
• Ability to lift/push/pull up to 30 pounds regularly and occasionally up to 50 pounds.
• Must be able to work nights, weekends, and holidays to reflect the business needs of the museum
• Experience with an IT ticketing solution to track and manage issues and requests
• Experience managing external vendors delivering managed IT services
• Relevant technical certifications preferred
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Strong organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation 

National Medal of Honor Museum

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

The National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty. The Museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas. Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The Museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

Legends

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Attractions, Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ– offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including attractions; professional sports; collegiate; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners including the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, The View at the Shard in London, Sky View Observatory in Seattle, National Medal of Honor Museum, and more!

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Salary : $22 - $24