Manager, Business Intelligence (Hospitality)

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make LEGENDS happen!

THE ROLE

The Manager of Business Intelligence will support multiple accounts across a key vertical of Legends Hospitality supporting our concessions, retail, and operations leaders. Working side-by-side with our site leadership and Legends IQ, this role will spearhead the delivery of business intelligence to our operators and partners at the venue. Further, this role drives the insight and adoption of best-in-class Legends IQ Business Intelligence trends and innovation.

ESSENTIAL FUNCTIONS

• Manage relationships with key clients and Legends stakeholders and understand their strategies and business objectives.
• Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes.
• Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback.
• Partner with Legends IQ to bring subject matter expertise across research, audience trends, pricing, and visualization to drive consistent and scalable outcomes.
• Identify opportunities to change existing product offerings or distribution.
• Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and end-use operator.
• Communicate key guest insights and potential action items.
• Analyze and build optimal solutions around variable labor and cost of sales management.
• Leverage available consumer insights and emerging technology tools to drive guest experience and profitability.
• Support, manage, or directly complete ad-hoc analytics projects as needed or required.
• Support for strategy development of new technology initiatives in cooperation with the client’s Business Intelligence team.
• Lead monthly business review process to share performance updates and opportunities. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• 1-3 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with internal organizational leadership.
• Bachelor’s and/or master’s degree in business analytics, statistics, economics, or a related field.

 SKILLS AND ABILITIES

• Self-starter who is eager to learn the business and drive insights.
• Ability to develop and own stakeholder relationships.
• Ability to work collaboratively in a consultative role.
• Experience communicating complex ideas to non-technical audiences.
• Experience using Excel, SQL, R, Python, and/or Tableau for data analysis.
• Can share examples of using data to solve complex problems.
• Excellent interpersonal and stakeholder management skills.
• A proactive approach to problem-solving and adding value.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote - Texas

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.