Premium Supervisor

LEGENDS

Founded in 2008, Legends is a holistic experiential services agency with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has five divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment

Primary Position Purpose:

A leadership role responsible for assisting managers on daily operations of the Premium Department with a specific focus on employee performance, inventory controls, optimizing profits, and providing exceptional guest experiences.

Responsibilities:

• Must maintain a friendly, positive attitude and a professional demeanor
• Ensures that all frontline staff are completing assigned duties according to company standards
• Promptly resolves guest issues and ensures customer satisfaction
• Performs and successfully completes tasks assigned by management
• Executes all menus, special promotions and programs as outlined by Management team
• Liaise with external and internal business partners to ensure efficient operational performance
• Ensures subcontractors and non-profit organizations are trained and performing their job assignments in a manner that upholds Legends standard operating procedures
• Ensures unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol
• Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service
• Maintains an accurate and up-to-date plan of staffing needs - Prepares schedules and ensures optimal staffing levels for all shifts
• Responsible for ensuring consistent high quality of food preparation and service
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Maintain professional image, including cleanliness, proper uniforms, and appearance standards
• Keep Management promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action
• Perform other assignments as required by management

Qualifications:

• College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Restaurant/premium experience required with a minimum of one year prior proven hospitality experience; orientation and on-the-job training are provided
• Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism
• Must be punctual and dependable
• Able to organize time effectively, forward plan and prioritize tasks
• Ability to multi-task and delegate duties when necessary
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.