Senior Food & Beverage Manager - Winstar Casino

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Senior Food and Beverage Manager will be responsible for managing the daily operations and execution of strategy within the F&B department. This person will manage employee performance, registers, inventory controls, optimizing profits and providing exceptional guest experiences in a high-volume destination to maximize profitability, control sales, margins, and inventory turns. This position reports to the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Understand and execute Legends Best Practices standards. Assure compliance with company service standards, inventory, and cash control procedures
• Coach and communicate with the F&B team about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right solutions or products
• Supervise and coordinate activities of the food and beverage staff to ensure that all guests receive prompt and courteous service
• Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary, respond to complaints in an expeditious manner
• Maintain an accurate and up-to-date plan of restaurant staffing needs - Prepare schedules and ensure that the restaurant is staffed for all shifts
• Responsible for ensuring consistent high quality food preparation and service
• Inventory Management to include daily, weekly and monthly inventory tracking and working directly with the purchasing manager for supply requisition and delivery schedules
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Ensure a safe working and guest environment to reduce the risk of injury and accidents - Completes accident reports promptly in the event that a guest of employee is injured
• Responsible for Food Handler’s certificate procurement and updates for all F&B staff
• Buying - Re-ordering replenishment stock as needed, discontinuing products based on lack of performance
• Buying – creating Purchase orders and following appropriate approval procedures
• Ensure all cash handling procedures are documented and enforced
• Ensure all opening and closing procedures are followed. Manage end-of-night closing procedures, making sure that all areas are clean, tidy, and secure, ready for the next event.
• Counsel team members on performance issues and take appropriate corrective action in partnership with management and Human Resources.
• Maintain a calm demeanor and manage issues professionally and according to company standards, setting a positive example.
• Attend weekly operations meetings
• Complete other duties assigned by Management.

SUPERVISORY RESPONSIBILITIES 

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE      

• College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative
• Have a minimum of 3 years of hospitality experience in a high volume fast-paced restaurant

SKILLS AND ABILITES

• Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting
• Able to organize time effectively, forward plan and prioritize tasks to ensure the workload is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary
• Ability to communicate effectively to interact with staff and guests
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Ability to work long hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail
• Must be punctual and dependable
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Winstar

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.