Ticket Sales Manager (Syracuse University)

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to make Legends happen!

LEGENDS & SYRACUSE UNIVERSITY

Syracuse Athletics and Legends are engaged in a 10-year partnership that will integrate data and analytics, marketing, ’Cuse Athletics Fund annual giving, premium seating, and general ticket sales initiatives into a single revenue-driven approach. Legends will manage all aspects of the ’Cuse Athletics Fund annual fundraising program. Legends’ unique fundraising platform, an essential service embraced by higher education, identifies effective fan and donor engagement strategies to amplify philanthropic giving and other opportunities. The partnership will also ensure that the Orange build upon their legacy of supporting student-athletes in the classroom and on the playing fields. Legends will also team with Syracuse University’s Falk College of Sport to provide education, mentorship, and career opportunities to students.

THE ROLE

The Ticket Sales Manager is responsible for the growth and development of the Ticket Sales team. The manager will be responsible for the day-to-day leadership and mentoring of the sales team with a focus on teaching the Legends sales process while driving new and renewal ticket sales for Syracuse University Athletics. The Ticket Sales Manager will be located in Syracuse, NY and will work under the guidance of the Director of Sales.

ESSENTIAL FUNCTIONS

• Recruit, hire, train, and develop ticketing and service representatives.
• Responsible for driving revenue through the sale of tickets (full season, partial plan, group and single game tickets), donations, VIP experiences and premium hospitality packages for all ticketed sports at Syracuse University, including but not limited to Football, Women's Basketball, Men's Basketball, Men’s Lacrosse, and Women’s Lacrosse.
• Under the guidance of the Director, work closely with the Manager, Data & Analytics and the Sr. Manager, Marketing to identify target prospects, cultivate new prospects and ideate lead generation opportunities to drive new ticket sales.
• Manage and evaluate sales team performance on an ongoing basis by establishing activity metrics and objectives.
• Responsible for ideating, planning and hosting sales events new sales events throughout the year.
• Assist in creating e-marketing campaigns, inventory management, and season ticket member renewals.
• Develop and execute comprehensive, year-round sales strategy.
• Identify necessary sales collateral and assets and work closely with the marketing team to execute.
• Create sales and stewardship scripts, ticketing policies and sales procedures.
• With the support of the Director, develop strategic outreach sales campaigns and identify opportunities for new packages, experiences and more.
• Collaborate closely with Syracuse University, including Athletics, JMA Wireless Dome, Advancement & External Affairs, marketing and more.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements below represent the required knowledge, skill, and/or ability.

• Must have at least three years of sales experience identifying, cultivating and soliciting customers with a proven record of consistently achieving sales goals and targets
• Must have at least one year of management experience
• Degree in business, sports management or related field
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
• Familiarity with Ticketmaster/Archtics and Salesforce software a plus
• Previous experience managing a CRM platform
• Organized, creative, enthusiastic, analytical, attention to detail and possess excellent interpersonal skills
• Excellent verbal and written communication skills
• Strong problem-solving skills including the ability to listen, identify, and resolve issues
• Ability to motivate and inspire colleagues
• Optimistic team-first attitude and a competitive desire to be the best
• Resourceful, innovative and forward thinking
• Ability to work flexible hours including evenings, weekends, and holidays

COMPENSATION

Competitive salary range $60,450 - $67,000 plus bonus potential, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Syracuse, NY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Salary : $60,450 - $67,000