What are the responsibilities and job description for the EVS Lead position at Legends Casino Hotel?
JOB SUMMARY: Provides direct supervision and oversees cleaning of casino building and grounds. Manages and coordinates the work of the EVS Representative’s, ensuring quality cleaning maintenance schedule of the facility.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
- Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
- Ability to operate and maintain, cleaning machines and equipment.
- Exceptional detail and follow-up skills.
- Able to effectively establish priorities and meet deadlines.
- Knowledge of leadership and management skills and techniques.
- Multi-task oriented. Be able to direct personnel on special cleaning projects.
- Must be able to work any shift, weekends and holidays.
- Excellent inter personal skills with demonstrated patience, tact and respect.
- Instructs and trains EVS Representatives in proper cleaning techniques.
- Familiar with disciplinary actions, performance, attendance and behavior.
- Responds to emergency calls for clean up.
- Ability to work with and share responsibilities equally with other leads.
- Works in a manner, which will cause the least amount of disturbance to the guests.
- Record and report any maintenance problem found.
- Know and abide by all company policies and procedures including safety, security, and emergency procedures.
- Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
- Identifies ways to improve workflows and processes to work smarter and increase efficiency.
- Understands how they and their team create value and uses that knowledge to help them manage theirs and the team’s time, knowledge and resources.
- Familiar with all our games, their locations, and how to play.
- Proactively helps guests to resolve concerns; particularly when the guest has not been satisfied and strives for a win-win situation.
- When resolving the guest concern explains what is being done and “why."
- Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and objectives while utilizing research, knowledge, and experience.
- Completes full shift as scheduled daily, shares in responsibility of the work load of assigned shift.
- Ensures that their scheduled work is covered and that the team is not adversely affected by their absence.
- Follows associate handbook in regards to professionalism and appearance.
- Proactively shares guest feedback with leadership and peers in the spirit of continuous improvement.
- Acts as a mentor for their peers, builds on strengths and considers the success of the team members as their success.
- Actively seeks to build new skills; teaches others and shares best practices.
- Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work.
- Familiar with, and use, those policies and procedures as contained in the team member handbook.
- Know and understand our offerings, their hours of operation, and their locations.
- Maintains control of their own emotions and remains professional at all times.
- Follows their established schedule and manages time effectively.
- Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
Revised 03/22
SUPERVISION EXCERCISED: EVS Representative.
LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.
MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED equivalent required. 2 years combined experience or an equivalent combination of education and experience in custodial field of work. 2 years of supervisory experience.
PHYSICAL REQUIREMENTS: Must be able to stand for longer than 8 hours. Must be able to bend, reach, squat and able to lift at least forty-five pounds (45lbs).
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Verifiable supervisory experience. Ability to manage and motivate team members. Must have experience in all aspects of building cleaning and maintenance including carpets, offices, restrooms and grounds. Total understanding of the Global SDS sheets, some administrative abilities including basic computer knowledge and phone use.
Salary : $18
