What are the responsibilities and job description for the Housekeeping Floor Section Supervisor position at Legends Casino Hotel?
We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.
JOB SUMMARY: Provides high level of focus on guest satisfaction through maintaining an exceptional housekeeping department. Responsible for providing day-to-day direct supervision, guidance and training of a team of hotel housekeeping team members on an assigned shift.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
- Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
- Responsible for oversight of the detailed inspection program for superior cleanliness, well maintained facility and room quality.
- Inspect guest rooms, public areas and all housekeeping job assignments to ensure cleanliness, quality and that departmental standards are being met.
- Assist with interviewing prospective new team members.
- Oversee the removal, replacement and stocking of linen / terry and room amenities. Assist to clean, prepare rooms and other housekeeping duties.
- Prioritize cleaning duties and verify and provide updates on status of completed rooms and work areas. Maintain records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.
- Monitor the Property Management System in order to track room vacancies, for cleaning and maintenance.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Identify cleaning needs, potential safety hazards or repair needs and notify appropriate individual for resolution.
- Distribute and collect the operational equipment and supplies and other necessary tools to team members at the beginning and end of each shift.
- Address guest inquiries, special requests or complaints promptly with resolutions.
- Maintain a safe, sanitary and organized work environment.
- Ensure sufficient inventory of supplies, equipment, cleaners and amenities.
- Exhibits passion for the hospitality and gaming experience of our guests.
- Takes personal responsibility for delivering an excellent guest experience.
- Knows the overall property, the gaming offerings, and their locations.
- Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
- Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
- Identifies ways to improve workflows and processes to work smarter and increase efficiency.
- Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
- Seeks to share and improve processes and workflows based on guest feedback.
- Finds ways to make good use of their strengths and talents.
Revised 01/2020
SUPERVISION EXCERCISED: Guest Room Attendant, Houseperson and Heavy Duty Houseperson.
LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.
EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow team members. Provides excellent guest service at all times. Responsible for assisting housekeeping management with the successful overall coordination and direction of activities in the housekeeping department of a six story, two hundred room hotel, delivers upon established goals and objectives.
MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED required. One to two year’s related experience and/or training; Bachelor's degree from a Four-Year College or University; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS: Successful team member is required to regularly talk or hear. The team member is frequently required to stand; walk; use hands to handle, or feel and reach with hands and arms. Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl and smell. Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to monitor team member performance often through visual inspection. Expected to distinguish among varying levels of cleanliness and colors.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Effective application of emotional intelligence while remaining calm and collected under extreme pressure. Strong interpersonal spirit with a hands-on approach. Ensures safety and security policies and procedures are consistently followed. Excellent time management, organizational and interpersonal skills. Strong communication skills and attention to detail are critical for success. Previous supervisory experience is required, must be able to carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Required to have experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems.
Salary : $21
