What are the responsibilities and job description for the Host/Hostess position at Legends Hospitality, LLC?
Host/Hostess- WinStar World Casino & Resort (Thackerville, OK)
LEGENDS
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
WINSTAR WORLD CASINO
WinStar World Casino is the country’s largest casino, owned and operated by the Chickasaw Nation near the Oklahoma/Texas state line, in Thackerville, OK. Legends will be partnering with WinStar Casino to provide top-tier hospitality and customer service expertise to multiple food & beverage outlets onsite, ranging from full-service restaurant to grab-and-go operations, as well as overseeing food & beverage for the Casino’s seasonal pool program.
THE ROLE
The Host/Hostess position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Restaurant environment.
ESSENTIAL FUNCTIONS
- Greet and seat guests in a timely, efficient and professional manner.
- Exhibit professional and courteous behavior at all times.
- Present a neat and tidy appearance while adhering to uniform standards.
- Communicate effectively with guests, all levels of management and co-workers.
- Maintain the proper care of equipment and food & beverage items.
- Provide our guests with personal service and attention to detail that will exceed their expectations.
- Work as a team with fellow associates and other service departments within casino.
- Must have extensive knowledge of food and beverage menu, specials and services offered.
- Set up and maintain a clean, neat and safe work area.
- Fulfill the assigned opening and closing duties.
- Must be knowledgeable of other food, beverage and retail outlets within the casino.
QUALIFICATIONS
- Must have two (2) to three (3) years working in a fast paced bar, high-end club, or restaurant.
- High school diploma or equivalent. Some college preferred.
- All applicants must be at least 18 years of age.
- Ability to interact with co-workers to assure compliance with company service standards.
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Ability to multi task in a fast paced, team orientated setting.
- Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds.
- Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Skills
Required- Customer Service
Behaviors
Required- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
