NPO Coordinator - Xfinity Center, Mansfield, MA

NPO Coordinator

The NPO Coordinator recruits, screens, evaluates, and trains all non-profit volunteers. This role will also schedule event day NPO groups and monitor the attendance and preparedness of the volunteers so that all stands, and portables are fully staffed. Ensure compliance with Legends Hospitality operating standards.

Responsibilities

• Communicate with NPO leaders on upcoming events, obtain schedule availability from each group.
• Schedule NPO groups for each event
• Assemble check-in documents for each game
• During event day check-in, continuously monitor the arrival of volunteers, maintaining a head count for each stand placement. Communicating with NPO leaders on arrival times of volunteers.
• Communicate with Scheduling Coordinator and General Manager on volunteer count status.
• Gather uniform shirt sizes from participating groups for each event day. Bag each groups requested shirts and label.
• Track of wavier acknowledgement for each volunteer, ensuring that each volunteer has signed one for each season.
• Verify proper staffing levels of stands and portable placement after check-in and before halftime.
• Complete NPO event day invoices and submit to finance. Send copies to NPO Leaders.
• Maintain volunteer list by updating after each event.
• Ensure all uniform shirts and hats are returned at the end of the shift.
• Recruit new Non-Profit groups for upcoming season
• Assist with the create of informational packets
• Assist the completion of NPO yearly agreements, to include gathering of all necessary documentation, filling out NPO Agreement form.
• Track, update and communicate the status of non-profit training requirements.
• Partner with General Manager and Operations Manager to coordinate training schedule for NPO volunteers
• Send out communication to NPO Leaders on training dates and time and and schedule volunteers.
• Assist with training, i.e., check-in, facilitation of session

Qualifications:

• Strong attention to detail with excellent verbal and written communication skills.
• Excellent listening skills and the ability to prioritize and execute in a deadline-oriented environment.
• Customer service-oriented with the ability to interact with all levels of management, as well as the client.
• Able to provide timely and effective feedback to non-profit leaders and Volunteers, both positive and those that contain needs for improvement.
• Ability to multi-task in a fast-paced team setting, in addition to the ability to work independently.
• Proficiency in Microsoft Office (Work, Excel, PowerPoint)
• Must be willing to work flexible schedule with extended hours due to business requirements, including nights, weekends, and holidays.

Candidates for this role are expected to practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training.

Legends is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.