What are the responsibilities and job description for the Guest Services Ambassador - Oculus Beer Garden position at Legends Hospitality?
Description
LEGENDS
Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
THE VENUE
Legends Hospitality will be operating a roller rink and a small pop-up pub serving light bites, beer and wine. Located on the main floor of the iconic Oculus building at World Trade Center. The Oculus serves over 250,000 daily commuters- the Winter Whirl and Polar Pub Is the Ideal holiday pop up event In New York City.
THE ROLEThe Guest Service Associate will be a dynamic, interactive role within the Winter Whirl with a specific focus on the guest experience and how the guest relates to the holiday experience. This position disseminates information, ticket options, oversees the distribution of rental roller skates and their return, assists In the guest flow of the roller rink operation.
ESSENTIAL FUNCTIONS
Greet guests and offer detailed pricing and ticket options
Ensure all guests are Informed on the waiver policy and communicate that each person skating Is required to sign a safety waiver.
Inform guests of events, closings, restrictions and any other information necessary to make informed buying decision
Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
Retain learned knowledge and relay information accurately
Present information in a concise, legible manner to our guests – must be able to speak loudly and clearly with a commanding presence
Issue and accept returns for roller skates while maintaining cleanliness of Individual skates and the skate storage area.
Responsible for operating a POS ticketing system, computing receipt totals and accurately deliver to guests
Handle credit card transactions, make change and issue receipts to guests
Performs other duties as necessary or required by management
QUALIFICATIONS
High school diploma or GED, minimum 1 year or more of customer service, cash handling, and computerized register required
Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
High level of demonstrated professionalism and customer service – excellent interpersonal skills are required
Proficiency with ticketing system preferred, but training on specific system will be provided
Multi-lingual or sign language capabilities a plus
Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
Able to work non-traditional hours (nights, weekends & holidays as necessary)
COMPENSATION
18 / hour
Seasonal, Part time
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Qualifications
Skills
Preferred
Microsoft Office(Excel, PPT, Word, Outlook) : Expert
Team Work : Expert
Licenses & Certifications
Preferred
- Cust Svc & Sales
Salary : $18
