Lead Receptionist

LEAD RECEPTIONIST - THE MARYLAND CLUB

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises – offering clients and partners a 360-degree data and analytics-fueled service solution platform to elevate their brand and execute their vision. Legends designs, plans, and realizes exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Lead Receptionist at the Maryland Club, located in the XFINITY Center in College Park, MD, is responsible for overseeing reception operations, providing support to the Membership Manager, and ensuring a seamless member and guest experience. This role includes managing the reception team, creating operational procedures, and leading administrative functions. The Lead Receptionist reports to the Membership Manager.

ESSENTIAL FUNCTIONS

• Open the reception desk daily, ensuring all operations are ready and functioning according to the club’s standards.
• Build and maintain the back end of Club Essentials website and CRM system, including updating member profiles, event details, and communication tools.
• Implement and oversee operational needs, such as creating coat check processes, managing supplies, and designing custom menu detail cards for events.
• Develop standard operating procedures for reception-related tasks, ensuring consistency and efficiency.
• Train new reception staff, ensuring they understand the club’s standards, technology, and expectations for exceptional hospitality.
• Memorize member faces, names, and profiles to provide a personalized, welcoming experience.
• Answer and direct incoming calls, offering detailed and professional assistance.
• Manage email communications, responding promptly and professionally to inquiries.
• Support the Membership Manager with administrative tasks, such as managing reservations, event inquiries, and scheduling.
• Provide creative input on graphic design projects, including custom flyers, email templates, and marketing materials using tools like Adobe InDesign or Canva.
• Ensure front office organization, cleanliness, and readiness for members and guests.
• Lead team efforts to execute hospitality tasks, such as coat check, event support, and managing high-volume days.
• Maintain communication with all departments to ensure a seamless guest and member experience.
• Provide exceptional customer service and resolve member concerns efficiently.
• Other duties as assigned.

QUALIFICATIONS

The ideal candidate will exhibit leadership, professionalism, and creativity while managing and improving front-of-house operations.

Required Qualifications:

• Previous experience in a lead or supervisory role in a hospitality or customer-facing environment.
• Proficiency in Microsoft Word, Excel, and familiarity with membership software (experience with ClubEssential is preferred).
• Exceptional organizational skills with the ability to build and implement processes.
• Strong verbal and written communication skills, with an emphasis on professionalism.
• Creativity and proficiency in graphic design using tools like Adobe InDesign, Canva, or similar programs.
• Ability to train and mentor new hires effectively.
• Excellent customer service skills with the ability to memorize member profiles and provide personalized service.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• At least 2 years of experience in a private club or high-end hospitality setting.
• Bilingual in English and Spanish is a plus.
• Familiarity with developing standard operating procedures and implementing new systems.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods.
• Ability to use hands to handle or operate equipment.
• Ability to lift up to 20 pounds occasionally.

Compensation

Hourly rate, commensurate with experience, and eligibility for overtime. This role may be eligible for Legends’ comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and access to a 401k plan.

WORKING CONDITIONS

Location: On-site at the XFINITY Center in College Park, MD

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.