General Manager - Alpine Valley Music Theatre

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE            

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s food and beverage operations including, but not limited to, concessions and premium services. The GM functions as the primary strategic business leader of the property with responsibility for all aspects related to food and beverage operation and hospitality, including guest experience, financial performance, sales, and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends with the objective of exceeding guest expectations and increased profits. Holds team accountable for strategy execution and guides their individual professional development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.

• Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation.

• Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate.

• Maintaining strong, collaborative working relationships with the client and business partners to include a regular agreed upon cadence of meetings with designated executives of the client.

• Overseeing management team, including developing talent, promoting from within, coaching, and performance management.

• Developing yearly operational budgets that result in a fiscally sound operation – including product levels and pricing.

• Overseeing monthly inventory for all departments.

• Verifying, preparing, and submitting reports/monthly projections as required.

• Working closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed.

• Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.

• Performing additional related duties, tasks and responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE  

• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue.
• Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol.

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Previous P&L accountability and/or contract-managed service experience preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Alpine Valley Music Theatre

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.