What are the responsibilities and job description for the Guest Experience Observatory Ambassador position at Legends?
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE VENUE:
View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com
THE ROLE
The Observatory Ambassador serves as the front-line representative of View Boston, delivering exceptional guest service and ensuring an engaging, informative, and welcoming experience. This role supports all aspects of the guest journey, from arrival to departure.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Greet & welcome guests upon arrival, ensuring a positive first impression.
- Provide directional support and share highlights of the Boston skyline and landmarks.
- Facilitate guest flow through ticketing & elevator areas, entry, exhibit areas, and rooftop access.
- Engage with guests to answer questions, offer local insights, and enhance the overall experience.
- Monitor assigned areas to maintain cleanliness, safety, and guest satisfaction.
- Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
- Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
- Support crowd control and line management during peak hours and special events.
- Address and resolve guest concerns promptly and professionally.
- Maintain a polished, knowledgeable, and service-oriented presence throughout the venue.
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
- Perform other duties as necessary or required by management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High School Diploma or Equivalent.
- 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred.
SKILLS AND ABILITIES
- Strong verbal communication and interpersonal skills.
- Comfortable engaging with individuals and groups in a fast-paced setting.
- High level of demonstrated professionalism and customer service.
- Passion for Boston’s culture, history, and landmarks.
- Ability to memorize historical and technical information.
- Multi-lingual or sign language capabilities a plus.
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
- Ability to stand or walk for extended periods and work a flexible schedule including weekends, evenings, and holidays.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site at View Boston (Boston, MA)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Experience
Required- 2 - 4 years: Host, Operations or Related Experience in Attractions, Entertainment or Hospitality Environment
Licenses & Certifications
Preferred- Cust Svc & Sales
Skills
Preferred- Time Management
- Communication
- Microsoft Office(Excel, PPT, Word, Outlook)
- Team Work
Behaviors
Preferred- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
