What are the responsibilities and job description for the Guest Services Ambassador position at Legends?
The Role
The Guest Services Ambassador will be a dynamic, interactive role within the Miller LiteHouse with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities:
The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.
• Provide a high level of customer service in person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
• Provide general information on major landmarks, and local dining options
• Assist guests processing ticket orders and/or purchasing private tour experiences
• Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries
• Ability to follow direction and to be a “team” player
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence
• Performs other duties as necessary or required by management, including documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products.
• Ensure safety of our guests while on tour or in your assigned areas
• Non-traditional hours (Nights, Weekends & Holidays as necessary)
Qualifications:
• Minimum 1-3 years’ host, operations or related experience, preferably in an attraction, entertainment or hospitality environment preferred
• HIGH level of demonstrated professionalism and customer service
• Ability to memorize historical and technical information
• Multi-lingual or sign language capabilities a plus
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Computer skills – Excel, Word, PowerPoint
• Point of Sale System a plus
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Licenses & Certifications
Preferred- Cust Svc & Sales
Skills
Preferred- Microsoft Office(Excel, PPT, Word, Outlook)
- Team Work
