What are the responsibilities and job description for the Senior Concession Supervisor-Raymond James Stadium position at Legends?
- Ensure concession locations are properly set up for game/event day, including cleanliness, inventory par levels and working equipment.
- Supervise and lead a team and volunteers responsible for executing daily and event day operations.
- Uphold and enforce guest service, operational excellence and safety standards through pre & post shift meetings, training sessions (in groups and one on one), observation, and conduct corrective action follow-up.
- Be visible, approachable and a team leader, leading by example and provide coaching & training while assisting teams in finalizing all tasks.
- Maintain positive customer relations by setting an example for our staff and volunteers by modeling the LEGENDS Way.
- Ensuring operational consistency throughout the venue focusing on the details that showcase our next level of service such as displays, signage, equipment placement, uniform expectations, etc.
- Foster an environment that delivers excellent food and beverage service, while maximizing guest satisfaction and expectations.
- Utilize Clover Manager to analyze and review units sold recaps to prepare and place orders for the following event.
- Utilize Clover Manager to project kitchen production details by reviewing location sales by menu item.
- Assist Concession Managers in conducting operational training and be an extra set of eyes, an extra layer of supervision and support for all team members.
- Create weekly and event day schedules; use ABI to track employee labor.
- Respond to customer complaints in an efficient and positive manner aiming for immediate resolution.
- Maintain labor and operating costs while working with budget guidelines provided.
- Ensure compliance with federal, state, and local regulations and Legends’ policies regarding food safety and alcohol service.
Perform other related duties, tasks and responsibilities as required.
