Demo

Senior Concession Supervisor-Raymond James Stadium

Legends
Tampa, FL Full Time
POSTED ON 10/24/2024 CLOSED ON 1/21/2025

What are the responsibilities and job description for the Senior Concession Supervisor-Raymond James Stadium position at Legends?

  • Ensure concession locations are properly set up for game/event day, including cleanliness, inventory par levels and working equipment. 
  • Supervise and lead a team and volunteers responsible for executing daily and event day operations. 
  • Uphold and enforce guest service, operational excellence and safety standards through pre & post shift meetings, training sessions (in groups and one on one), observation, and conduct corrective action follow-up. 
  • Be visible, approachable and a team leader, leading by example and provide coaching & training while assisting teams in finalizing all tasks. 
  • Maintain positive customer relations by setting an example for our staff and volunteers by modeling the LEGENDS Way. 
  • Ensuring operational consistency throughout the venue focusing on the details that showcase our next level of service such as displays, signage, equipment placement, uniform expectations, etc. 
  • Foster an environment that delivers excellent food and beverage service, while maximizing guest satisfaction and expectations. 
  • Utilize Clover Manager to analyze and review units sold recaps to prepare and place orders for the following event.  
  • Utilize Clover Manager to project kitchen production details by reviewing location sales by menu item. 
  • Assist Concession Managers in conducting operational training and be an extra set of eyes, an extra layer of supervision and support for all team members. 
  • Create weekly and event day schedules; use ABI to track employee labor. 
  • Respond to customer complaints in an efficient and positive manner aiming for immediate resolution. 
  • Maintain labor and operating costs while working with budget guidelines provided.  
  • Ensure compliance with federal, state, and local regulations and Legends’ policies regarding food safety and alcohol service.  

Perform other related duties, tasks and responsibilities as required. 

 
 
 
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