What are the responsibilities and job description for the Suites Coordinator position at Legends?
The Role
The Suites Coordinator is an hourly position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites department in day to day operations and coordination of event information.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
The Suites Coordinator is an hourly position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites department in day to day operations and coordination of event information. Responsibilities include, but are not limited to:
• Responsible for working closely with Suite Owners/Administrators to coordinate information before, during, and after event day
• Answer internal and external calls and emails in a timely manner
• Ability to develop knowledge of food and beverage menu, specials and services, and venue practices, procedures, and operations
• Responsible for updating and maintaining Quest
• Maintains Suite Owner information in a confidential manor
• Candidate must handle VIP inquiries, requests and present information in a professional manner to VIP
• Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail
• Must be able to quickly and efficiently enter orders into Quest
• Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis
• Must be able to up sell in a professional manor
• Finalize any billing inquiries, credits, payments
• Compile information using various sources; organizes reports; performs calculations, and updates as necessary
• Independently responds to inquiries, verbally or in writing. Must have ability to work independently in a multi-tasking customer service setting
• Has frequent contact with company executives and with VIP executive personnel outside of company
• Maintains positive public relations with inter-departmental and outside contacts at all times
• Prioritizes work to meet deadlines with minimal guidance as to established times
• Maintain the Suites office, its equipment and supplies
• Other duties and projects as assigned
Qualifications
• High School diploma or equivalency required. Customer service and communication
• Associates Degree or Technical/Trade certification or training in Business Administration or Food and Beverage operations or related preferred.
• 1-3 years Administrative Assistant experience required
• Able to perform mathematical calculations accurately with or without a calculator
• Ability to communicate effectively in English
• Excellent organizational, communication, and interpersonal skills
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Possess finger, hand, and wrist dexterity necessary to operate computers and office equipment including touchscreens.
• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
• Ability to work under pressure and meet deadlines
• Able to learn, retain, and present information
• Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
• Knowledge and experience working with a POS system, Tapin2 experience a plus
• Follow and encourage others to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day that the safety incident has been reported to you.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Education
Required- High School or better
- Associates or better in Business or related field
- Technical/other training or better in Food and Beverage or related field
- Associates or better in Food and Beverage or related field
Licenses & Certifications
Preferred- TEAM Trained Cert.
- Food Handler's
- Alcohol Awareness
Skills
Preferred- UltiPro
- ABI
- Time Management
- Team Work
- Sales
- Event Planning
- Communication
- Customer Service
- Microsoft Office(Excel, PPT, Word, Outlook)
Behaviors
Preferred- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
