Venue Technology Assistant

LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

THE ROLE

Reporting to the General Manager, the Venue Technology Assistant is primarily responsible for managing technology needs of the Food & Beverage operation at Thunder Ridge Nature Arena, including but not limited to the management of third-party vendors, Point of Sale technology (terminals, peripherals, etc.), Desktop support and event management support. The successful candidate will lead operations of setting up, maintaining, and breaking down POS platforms.

Essential Functions

• Provide support to all point-of-sale system problems and escalate when necessary
• Conduct venue walk-through to ensure all POS systems are operational prior to and during all events
• Managing and optimizing deployment of event-day resources
• Diagnosis of software, firmware & hardware issues and execution of solutions
• Replacement of defective hardware before, during and after events
• Maintain an updated inventory of POI devices
• Back office systems support
• Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests
• Maintain constant communication to effectively log daily issues and remedial actions taken
• Assess and prioritize issues and requests accordingly to minimize operational impact
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Initiate and implement improvements to areas of responsibility
• Performing additional related duties, tasks and responsibilities as required
  
  

Qualifications

The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include:

• Familiar with POS systems, preferably Clover Sport/Mashgin
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Strong verbal and written communication skills, with the ability to communicate with all levels of staff
• Ability to motivate and lead teams
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Basic understanding of PCI risk and compliance
• Ability to be on feet and walk long distances
• Ability to lift items up to 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
  
  

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.