What are the responsibilities and job description for the IT Support Specialist I position at Leggett & Platt?
We, at Leggett & Platt Inc., are searching for an IT Support Specialist within our Corporate IT team to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do. We like to say, “we’re the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As an IT Support Specialist you will have the opportunity to partner with our Corporate and Business Unit IT teams. Your contributions will have a direct impact on the business by providing reliable break-fix support on IT hardware and software. This is an on-site position at our corporate office in Carthage, MO and will provide occasional support for the surrounding areas.
So, what will you be doing as an IT Support Specialist?
- Serve as a local point of contact for end users seeking technical assistance
- Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
- Provide step-by-step training for end users and document internal procedures
- Direct significant, unresolved, or recurring issues to the next level of support personnel
- Provide accurate information and technical assistance support on IT products, services, software, and hardware
- Log all service interactions and their resolutions
- Pass on any feedback or suggestions by end users to the appropriate internal team
- Stay current with system information, changes, and updates
- Assist the IT team in other duties as deemed necessary
- Complete preventative maintenance on various IT related hardware and systems
- Travel between area facilities to support locations within the region with 15% travel expected
To be successful in this role, you’ll need :
What to Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.
Our Values
Our values speak to our shared beliefs, and describe how we approach working together.
Our Commitment to You
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!
We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.
Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer
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