Job Title : Account Manager – [Entertainment Industry Experience Only]
Location : Glendale, CA
Department : Social, Digital, and 360
Reports To : Creative Director
Start Date : Flexible for first quarter of 2025
Location : Hybrid - Office, Glendale, CA
Position Overview :
The Account Manager at Legion Creative is a key client-facing role, responsible for building and maintaining strong relationships with assigned client partners across the entertainment industry. This position requires a strategic mindset and the ability to deliver exceptional service while identifying new business opportunities within existing accounts. The ideal candidate has a proven track record in entertainment and digital marketing (ideally with experience running a retainer), excellent communication skills, and a passion for driving client success and agency growth.
Key Responsibilities :
Client Relationship Management :
- Serve as the primary point of contact for assigned client retainer, fostering trust and rapport.
- Deeply understand client goals, needs, and challenges, acting as a proactive partner in their success.
- Regularly meet with clients to provide updates, gather feedback, and identify opportunities to strengthen the relationship.
- Maintain a proactive account management / production lens, projecting hurdles and effectively crafting solutions to stay ahead.
- Report to the Department Leads to set and communicate broader client / project goals to the team.
Business Development :
Identify and pursue growth opportunities within assigned account, working collaboratively with internal teams to pitch and win new projects.Partner with clients to understand their long-term goals and propose innovative ways Legion Creative can add value.Build account plans to strategically expand partnerships, consistently delivering on revenue targets.Collaborate with the account and leadership team to identify cross-sell or upsell opportunities across other departments.Project Oversight :
Work closely with coordinators, strategists, and creatives to ensure deliverables meet client expectations.Monitor project timelines, budgets, and overall performance, addressing potential issues proactively.Act as the voice of the client within internal discussions, advocating for their goals while balancing agency priorities.Review and approve key project milestones, ensuring alignment with the client’s vision.Brainstorm and Ideation :
Actively participate in internal brainstorming sessions, contributing fresh ideas that align with client goals and campaign objectives.Research trends, audience insights, and competitive benchmarks to bring informed perspectives to creative discussions.Lead the organization and preparation of brainstorm materials, ensuring sessions run smoothly and efficiently.Document brainstorm outcomes and help translate ideas into actionable next steps for the team.Production
Work in collaboration with your Department Leads to define, maintain, and execute project scope and timelines from planning through execution on core projects. Work closely with the creative team - disseminating client feedback and maintaining efficient production workflows across titles.Communicate the overall health of the assigned account and project to your manager and senior leadership.Work with your Department leads to define and lead weekly call agendas, provide updates on the status of a title, review the status of production and plan next steps.Build out detailed production schedules, working with Strategy and Creative leads to ensure there are no bottlenecks on the design floor, spotting potential problems and providing solutions ahead of time.Keep all PM tools up to date and consistent across the board.Ensure you're projecting accurately to allow for leadership to check profitability on any job.Continue to gain experience in building out scope of work documents, thinking strategically at how best to build them out based on the production timelines internally, and client needs externally.Provide rationale and thinking behind decisions.Team Collaboration :
Partner with creative and strategy teams to develop concepts and campaign proposals tailored to client objectives.Provide clear direction to production teams to ensure efficient execution of projects.Facilitate regular internal check-ins to ensure alignment on deliverables and deadlines.Responsible for training and onboarding junior team members, supervising coordinators, production assistants, and interns to projectsDelegate and understand how to strategically divide responsibilities across jobsManage junior team members' growth : leading weekly check-ins, evaluating goals milestones and working with the account lead to conduct performance reviews of any direct reports.Finance
Manage project budget and financials, tracking expenses and ensuring projects are delivered within budget.Ensure that we are meeting our contribution targetsIdentify and implement cost-saving measures to improve profitability.Review financial reports and forecasts on a daily / weekly basis to ensure project health.Communicate the overall health of assigned accounts and projects to the Director / Team Principal and HOD.Ensure adherence to internal spreadsheet templates for managing project budgets.Collaborate with the Department Leads to address any project-related concerns.Flag issues promptly to allow sufficient time for project impact.Maintain up-to-date information in Harvest, Forecast, and Smartsuite.Follow all processes and protocols to ensure accurate data entry.Ensure that we are meeting our contribution targets.Culture :
Champion the Legion culture, contributing to a positive, collaborative environment.Lead by example with integrity, fairness, and best practices in all actions. Identify and suggest opportunities to create a happy, healthy workforce who are empowered, engaged creatively, and feel supported, seen, and heard and flag these suggestions to leadershipFoster a culture of respect, appreciation, and creativity, supporting the overall health of the agency.Ensure a culture of inclusivity and make sure that everyone feels welcome and excited to be at LegionLead by example, ensuring new hires understand the agency’s proactive culture.Play an active role in onboarding new team members, ensuring they are supported as they integrate into the agency.Drive internal conversations around new trends and innovations, ensuring the team stays ahead of the curve.Qualifications :
3–5 years of experience in account management, production, client services, or business development, preferably in the entertainment or digital marketing industry.Proven ability to build and nurture strong client relationships.A strategic thinker with a track record of growing revenue within existing accounts.Strong understanding of digital and social marketing trends, with the ability to translate them into actionable strategies.Excellent organizational and multitasking skills, with a proactive approach to problem-solving.Exceptional communication and presentation skills, both written and verbal.Preferred Skills :
Familiarity with project management tools (e.g., Monday.com, Trello, Frame.io).Knowledge of entertainment marketing, including social media, digital campaigns, and integrated strategies.Experience negotiating contracts and managing budgets.What We Offer :
Competitive salary and benefits package.A collaborative, inclusive, and creative work culture.Hands-on mentorship and professional development opportunities.Opportunity to work with a talented and creative team.Exposure to high-profile entertainment and brand campaigns.
