Operations Manager

Operations Manager
LEGOLAND Discovery Center San Jose, 870 Great Mall, Suite F-1
Milpitas, California, 95035
United States
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About The Role
Manage a team of fun, driven, enthusiastic, magical, and memorable experience makers. We are now looking for an experienced Operations Manager to join our Management Team. The Operations Manager is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.
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*Responsibilities: *

• Manage the Operational areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Ensure that the attraction is presented and maintained to Merlin Entertainments PLC standards in all areas at all times.
• Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
• Meets secondary spends, KPI and Mystery Visitor targets while controlling labor, cost of sale and other expense budgets.
• Ensure and employees are in a clean and safe environment that meets health & safety standards as set by company as well as local rules and regulations at all times.
• Monitors standards of service and guest response to overall product, through observations and guest comments.
• Ensure Heath, Safety & Security standards are maintained in all areas of ride operations: daily operations, operator training, incident management, and inspections.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction.
• Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image.
• Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times.
• Manages up to 5-6 direct reports; up to 70 indirect reports.
• Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
• Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.
• Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
• Perform other duties as assigned

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*About You*
We are looking for a highly self–motivated leader with proven success managing operational teams. Passion for providing excellent experiences to our guests is critical. This combined with your excellent communication, negotiation, interpersonal and organizational skills will be vital in driving visitor numbers to the attraction and getting the most out of your team.

• Minimum of 3-5 years of service industry experience with 3 years of management experience required including a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
• Desire to work in fast-paced environments.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:

• High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.
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*About Us*
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.
Merlin Entertainments, plc. is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Salary : $75,000 - $80,000