What are the responsibilities and job description for the Guest Experience Shift Lead position at LEGOLAND Discovery Centre?
What you'll bring to the team
🌟 Join Our Team as a Guest Experience Shift Lead! 🌟
Collective Goal:Our mission is simple: create a magical, memorable, and world-class guest experience every single day. We’re committed to making sure that everyone we welcome feels the magic and that each team member exemplifies our core values, known as The Merlin Way.
About the Role:As a Guest Experience Shift Lead, you’ll play a key role in making the magic happen! You’ll be the Manager on Duty, leading the charge to ensure smooth operations across Admissions, Retail, and Café. You’ll also have the chance to develop and inspire our front-line staff, helping them deliver top-notch customer service every day.
Qualifications & Experience
What You’ll Do:🔑 Manager on Duty Responsibilities:• Oversee the smooth operation of Admissions, Attraction, Food & Beverage, and Retail• Delegate tasks and monitor daily assignments for our front-line team• Lead and inspire staff to be “guest-obsessed” and provide exceptional service• Ensure adherence to all health and safety policies• Efficiently manage guest queues and ensure the best flow during peak times• Resolve guest concerns by collaborating with relevant departments
🎓 Training & Development:• Lead training for front-line Hosts in areas like ride safety, food safety, profit protection, and retail standards• Empower team members to provide outstanding service, including resolving guest issues when needed• Evaluate performance, provide coaching, and escalate when necessary
What We’re Looking For:• Leadership skills that motivate and inspire• Strong communication skills to ensure seamless operations• A passion for exceptional guest experiences• Ability to think on your feet and tackle any challenge with a smile• A strong commitment to health, safety, and teamwork• Experience in managing or leading teams is a plus!
Why Join Us?✨ Be part of something magical!✨ Make a difference every day for our guests✨ Develop your leadership skills in a fun and dynamic environment✨ Competitive pay & benefits
Ready to join a team that’s all about delivering magical moments? Apply now to become our Guest Experience Shift Lead and help us continue creating unforgettable experiences! ✨
#JoinOurTeam #GuestExperience #Leadership #MerlinWay #MagicalMoments 🌟
Benefits
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
Pay Range
USD $16.00/Hr.Salary : $16
