What are the responsibilities and job description for the Guest Experience Supervisor position at LEGOLAND Discovery Centre?
✨ Join Our Magical Team as a Guest Experience Supervisor! ✨
Our Collective Goal:
We aim to create magical, memorable, and world-class experiences for every guest we welcome. We're looking for passionate individuals who are ready to lead by example, inspire their teams, and provide the very best guest experience—every single day. If you’re ready to embrace The Merlin Way and bring smiles to faces, we want YOU to join our team!
What You’ll Be Doing:
Leading by Example:
You’ll set the standard of excellence for our team, being the best-in-class on-the-floor leader for assigned areas of the attraction. Every day, you’ll ensure our guests leave with unforgettable memories. ✨
Team Leadership:
Lead and inspire your team to deliver top-notch guest experiences, consistently hitting KPIs and Mystery Visit targets. Your enthusiasm, positivity, and passion for service will be contagious!
Training & Mentoring:
Help train and guide new and existing team members on best practices, ensuring a safe, effective, and fun environment. Your leadership will drive continuous learning and development.
Team Motivation:
Foster a positive, proactive, and FUN environment by leading your team with energy, motivating them to meet performance targets, and delivering service that exceeds guest expectations!
Key Responsibilities:
- Serve as Duty Manager and oversee smooth operations across your areas
- Be hands-on—lead, mentor, and support your team on the floor
- Manage performance and ensure guest satisfaction and safety standards are met across all areas
- Track key performance metrics like admission figures, inventory levels, and guest dwell time
- Help manage and implement labor budgets and schedules for seasonal or high-demand periods
- Take ownership of guest complaints and operational challenges, ensuring quick resolutions and positive outcomes
- Maintain the highest standards of cleanliness, technical operation, and safety throughout the attraction
- Encourage new ideas and reward innovation from your team
- Lead team meetings and briefings, ensuring everyone is aligned and motivated to deliver outstanding service
What We’re Looking For:
Passion for Service: A love for making every guest’s experience magical and memorable
Leadership Skills: You’ll motivate and inspire your team to go above and beyond!
Communication: You’ll need excellent communication skills to provide feedback, coaching, and handle guest concerns
Multitasking: Thrive in a fast-paced environment while keeping the guest experience top of mind
️ Safety First: A commitment to following safety protocols to ensure the well-being of your team and guests.
Additional Requirements:
Flexible Schedule: Ready to work evenings, weekends, and holidays to support operations
Physical Stamina: Comfortable working both indoors and outdoors with varying temperatures and conditions ❄️
Experience: Prior customer service experience is a plus! Experience working with families and children is desirable
Why Join Us?
✨ A Fun, Dynamic Environment: Work where every day is filled with excitement and new opportunities to make magic happen!
Be Part of Something Big: Contribute to creating world-class experiences and be part of a global brand that values innovation, teamwork, and creativity!
Grow Your Career: Develop your leadership skills and career within an exciting, fast-paced industry!
Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨
Salary : $21
