Guest Experience Team Lead

What you'll bring to the team

🎉 Join Our Team & Create Magical Guest Experiences! ✨

Collective Goal: Our mission is simple – to make every guest’s visit magical and memorable, with world-class service that blows them away! 🌟 At the same time, we support our team members in embracing our values – The Merlin Way – because happy team members create happy guests. 🙌

Qualifications & Experience

Scope of the Role:As a Guest Experience Shift Lead, you’ll be the magic behind the scenes, ensuring the attraction runs smoothly while leading a team dedicated to creating unforgettable experiences for our guests! From overseeing admissions to managing our café and retail, you'll wear many hats and help our team shine. ✨🌟

Your Key Responsibilities:

💼 Lead Like a Pro:

• Manager on Duty for the attraction – you’ll oversee the entire operation, from Admissions and Attractions to Retail and Food & Beverage. You’re the go-to person! 🙋‍♂️🙋‍♀️
• Delegate daily tasks and lead by example to ensure the team provides guest-obsessed service. 😍
• Manage guest flow in the busiest areas to keep things running smoothly and safely. 🎡
• Handle guest concerns quickly and efficiently, ensuring they’re happy and ready to enjoy more magic. ✨

📚 Train & Develop Front-Line Hosts:

• Take charge of Host training, ensuring our team is equipped with everything from ride safety to retail standards. 📋
• Empower your team to handle guest recovery when needed and provide world-class customer service every day. 💬
• Evaluate team performance and provide coaching to help them grow. 🌱

🍽️ Support the Guest Experience:

• When not managing, roll up your sleeves and support in departments like training, inventory control, employee engagement, and more. 💪
• Help with scheduling and keep things running smoothly. 🗓️

Skills & Qualities We’re Looking For:

🎤 Experience in Customer Service:

• Previous experience in customer service and interacting with guests is a must! We want someone who thrives in creating magical experiences for children and families. 👨‍👩‍👧‍👦
• A knack for leading teams with enthusiasm, motivation, and communication skills that inspire others. 🗣️

⚡ Fun & Energetic Leader:

• You’re a high-energy leader who can manage a fast-paced environment, delegate effectively, and stay cool under pressure. 🌪️
• Passionate about training and developing others to provide the best experience possible! 👏

Additional Requirements:

• High school diploma or GED (preferred).
• Must be flexible with your hours – this role requires evenings, weekends, and holidays to ensure everything runs smoothly. 🎢
• Able to work in indoor or outdoor conditions with varying temperatures and surfaces. 🌞❄️

Ready to create magic every day? Apply now to join our team and help make every guest’s experience truly unforgettable! ✨🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

Salary : $15