What are the responsibilities and job description for the Retail Team Lead position at LEGOLAND Discovery Centre?
What you'll bring to the team
Qualifications & Experience
🌟 Join Our Team as a Retail Shift Lead at Merlin Entertainments! 🌟
Collective Goal:
Ensure every guest we welcome enjoys a magical, memorable, world-class experience ✨, while every team member embodies our values (known as The Merlin Way) 💖.
Scope of Job:
As a Retail Shift Lead, you’ll assist in the day-to-day retail operations of our attraction 🎢. Your primary responsibility will be serving as the Manager-on-Duty, ensuring the efficient operation of our Admissions Department, Retail Shop, Café, and Attraction. You’ll play a vital role in developing our front-line staff to deliver world-class customer service every day! 🌈
✨ Essential Functions:
Manager on Duty:
- Oversee smooth operations across all departments, including Admissions, Food & Beverage, and Retail 🎟️🍔🛍️.
- Delegate and monitor daily assignments for front-line staff, ensuring everyone shines ✨.
- Lead and motivate staff to be “guest obsessed” and deliver exemplary customer service 🌟.
- Uphold all health and safety policies, ensuring compliance across teams 🚦.
- Manage queues and guest flow in the busiest areas safely and efficiently 🚶♂️🚶♀️.
- Address guest issues and concerns by effectively communicating with relevant departments 🗣️.
Coordinate Training:
- Organize Host training on ride safety, food safety, profit protection, and retail standards 📚.
- Empower team members to deliver outstanding customer service, including guest recovery when needed 🌈.
- Evaluate workforce performance, providing coaching or escalation as needed 🏆.
Support Retail:
- When not duty managing, assist with training, stocking, inventory controls, employee engagement, and scheduling 🛠️.
- Other duties as assigned.
💼 Health & Safety:
Employees are responsible for their safety, their colleagues', and guests' well-being 🚨. Follow safe working procedures and report any incidents to your line manager for investigation.
📚 Education and Experience:
- High school diploma or GED preferred 🎓.
- Required: Prior leadership in customer service experience and proficiency in guest interactions 💬.
- Experience and passion for entertaining children and families 🎠.
- Ability to train others effectively and lead a team with a fun, outgoing approach 🎉.
- Excellent communication and motivational skills are a must 💪.
- Must thrive in a fast-paced, multi-tasking environment and be willing to work weekends, evenings, and holidays as needed ⏰.
🌍 Work Environment:
Work may be performed indoors or outdoors with varying temperatures and floor surfaces ☀️❄️.
Benefits
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions! 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range
USD $15.00/Hr.Salary : $15
