Resort Ops Host-Zone 2

What you'll bring to the team

Zonal Operation:

• You will work in a variety of zones across the resort, completing key functions of different areas to ensure smooth operations and excellent guest service while promoting company values.
• Ensure efficient guest flow and provide exceptional service at entrances, ticket scanning, and admission areas.
• Complete retail tasks in a timely manner, including handling sales transactions and inventory, stock loss control, loss prevention, and providing upselling opportunities.
• Assist with shows, educational classes, and building experiences, including venue preparation and guest engagement.
• Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep.
• Perform ride hosting and operating, ensuring safety and service standards are met for all guests at all times.

• As a Ride Host, you will be responsible for performing greeting and organizational duties across a variety of different attractions.
• After training and clearance as a Ride Operator, you will oversee the rides you operate, coordinating staff and ensuring smooth operations throughout the day. You will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.

• Monitor water attractions, ensuring guest safety and enjoyment while following operational procedures. Maintain certification as a Shallow Water Lifeguard to ensure guest and peer safety.
• Performs opening and closing routines as defined by the operating procedures.
• Liaison leadership team to resolve any resort wide guest issues.
• The employee will adapt to various roles and responsibilities, working collaboratively to enhance the guest experience across different zones of the resort.

Qualifications & Experience

• Preferred experience in a guest-facing role such as a commercial or theme park environment.
• Excellent communication and collaboration skills.
• Basic math and computing skills are preferred.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Pay Range

Salary : $14