What are the responsibilities and job description for the Business Process Optimization Manager position at Legrand AV, Inc.?
Thank you for your interest in becoming part of the team at Legrand!
GENERAL PURPOSE
The Business Process Optimization Manager supports functions critical to customer care, technical support, and sales processes, productivity, and efficiency. They support processes that enable us to provide outstanding service and support to internal and external customers across the Legrand AV Retail, and Residential teams.
DUTIES AND ACCOUNTABILITIES
- Implement process improvement across all Customer Care and Sales Operation teams
- Initiate and assist with the creation, development, and implementation of processes and procedures
- Field questions and investigate discrepancies - primarily from Sales, Customer Care, Finance, and Product Management
- Collaborate with Customer Care, Outside Sales, Product Management & Accounting teams to ensure proper set up of customer accounts
- Research program, pricing and reporting issues identified by various sources - Customer Care, Sales, Accounting, and collaborate with appropriate parties to resolve issues.
- Collaborate with Sales and Finance teams to ensure retail customer programs are successfully implemented
- Manage other business process improvement projects as assigned
- Enter pricing information in SAP system for new products and ensure proper information is available on price lists
- Work with Customer Care and Credit to investigate recurring reasons for customer disputes; identify root causes and recommend alternatives for addressing issues
- Work on ad-hoc projects and reports as requested
- Back-up team members in the event of absences and / or workload variations
- Consistently support compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, and the Company's policies and procedures
- Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
JOB REQUIREMENTS
Minimum Education and Experience Required :
Preferred Qualifications :
WORKING CONDITIONS / PHYSICAL DEMANDS
Note : Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the Privacy Notice for Candidat es . California law requires that we provide you this notice about the collection and use of your personal Information.
