What are the responsibilities and job description for the Manager - Customer Care position at Legrand AV?
Thank you for your interest in becoming part of the team at Legrand!
Main Job Duties:
- Develops service level standards focused on reducing response times and providing high customer satisfaction.
- Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices.
- Implements systems to capture and report on service met rics, including any customer feedback or trends in product or service issues.
- Manages resource decision-making and planning.
- Aligns customer service activities and initiatives to support and enhance the objectives of the organization.
- Requires a bachelor's degree or equivalent experience.
Experience:
- Typically requires 5 years of managerial experience.
- Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
- Customer Interaction
- Customer Support Policies, Standards and Procedures
- Escalation Management
- Inquiry Research/Response
- Product Support
- Service Design
- Service Desk Management
- Service Integration and Management
- Service Management
- Service Operations
- Service Request Management Process
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the
Privacy Notice for Candidat
es
. California law requires that we provide you this notice about the collection and use of your personal Information.
