CRM & Enterprise Applications Administrator

Job Title:CRM & Enterprise Applications Administrator
Work Schedule:Full-Time
Salary Range:$59,571 - $78,501
FLSA Status:Exempt
Summary
The CRM & Enterprise Applications Administrator works closely with stakeholders across the college to develop business requirements, draft training materials, and conduct user acceptance testing across CRM/SIS/ERP and Integration projects. The CRM & Enterprise Applications Administrator will be involved in all aspects of the software development life-cycle, from project/feature prioritization, requirement engineering, and development oversight through testing, release, and support. Acting as a liaison between business and technology, this position will require creative problem solving, impeccable communication, and attention to detail in serving the needs of the college community. This individual will also be responsible for administration and configuration of key systems as well as integration of those key systems.  Reports directly to the Director of Enterprise Applications.Essential Duties and Responsibilities:

• Serve as the primary subject matter expert and the technical lead for the TargetX / Salesforce CRM application development and implementation.
• Serve as the primary subject matter expert and the technical lead for integrations between TargetX and Ellucian.
• Collaborate with users during the project initiation phase: setting project and feature priorities, and defining scope.
• Develop detailed business & functional requirements, including use cases, process flow, and technical needs.
• Conduct User Acceptance Testing and end user training.
• Prepare procedural and training documents to support user needs and administrative continuity.
• Provide point and click administration and configuration of Enterprise Application systems.
• Maintain, troubleshoot, and configure integrations with outside systems for ETL, data transfer, form creation, etc.
• End to end project management of small to mid-sized projects.
• Monitor key performance indicators and goals; design and maintain appropriate dashboards and reports.  
• Collaborate with other departments and vendor support to resolve Enterprise Application system issues in a timely manner.
• Identify and develop business practices and procedures to maximize efficiency and reduce manual intervention. 
• Establish rapport with other departments to ensure a sense of team in all assignments and daily operations. 
• Perform other duties as may be assigned.

Qualifications:
Required
Education

• High school diploma or equivalent
• and
  • Minimum 2 years of demonstrated experience managing a CRM environment at an enterprise level.

Or

• Minimum 1 year of demonstrated experience managing a CRM environment at an enterprise level with 60 earned credits of higher education in a relevant field.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience

• Demonstrated knowledge of best practice implementation securing application users through identity and access management
• Familiarity with database design principles and proficiency in managing Salesforce and Banner data models.
• Experience with automation tools, form creation, and other Salesforce integrations
• Experience integrating TargetX and Banner using Axiom or similar tools.

Knowledge, Skills, Abilities

• Excellent problem solving, documentation and communication skills.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines while handling and prioritizing simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• A commitment to continuous professional growth in skills and knowledge.

Preferred Qualifications

• Bachelor’s Degree in Information Technology, CIS, or similar from an accredited institution.
• Proven experience in a higher education environment. 
• 2 years experience with Ellucian Banner. 
• 2 years experience as a TargetX Manager, Administrator, Trainer, or similar.
• 2 years experience configuring, testing, documenting and supporting a Salesforce CRM.
• Salesforce Certified Administrator, Salesforce Certified Business Analyst, or similar certification(s).

Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear.  The employee may regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The noise level in the work environment is usually quiet to moderate.
11/2024

Salary : $59,571 - $78,501