Front Office Coordinator/Receptionist

Responsibilities:
- Oversee the daily operations of the front office, ensuring efficient and smooth workflow
- Manage patient check-in and check-out processes, including verifying insurance information and collecting payments
- Schedule patient appointments and coordinate with medical staff to ensure timely and accurate scheduling
- Provide exceptional customer service to patients, addressing their inquiries and concerns in a professional and courteous manner
- Maintain patient records and ensure compliance with HIPAA regulations
- Providing guidance and support as needed
- Collaborate with other departments to ensure effective communication and coordination of patient care
- Implement and maintain office policies and procedures to optimize efficiency and productivity

Skills:
- Proficient in using office management systems, such as Epic or similar software
- Experience working in a dental or medical office setting preferred
- Strong knowledge of dental/medical terminology and procedures
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Familiarity with HIPAA regulations and ability to maintain patient confidentiality
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills with attention to detail
- Previous experience as a dental/medical receptionist or in dental/medical administrative support is a plus

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Location:

• Allentown, PA 18103 (Preferred)

Work Location: In person

Salary : $36,000 - $42,000