What are the responsibilities and job description for the Front Desk Specialist – Employee Health Services position at Lehigh Valley Hospital?
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FRONT DESK SPECIALIST – EMPLOYEE HEALTH SERVICES
Summary
Performs reception duties in the employee health office for employees who visit the office making them feel welcome. Functions as a team member and schedules visits or meetings, processes medical record requests, assists with record maintenance in On Base and phone triage. Notifies clinical staff of employee arrival; receives, date stamps, and distributes mail daily; triages incoming phone calls; and scans documents into employee medical file in On Base.
Job Duties
- Greets colleagues who visit Employee Health making them feel welcome.
- Coordinates incoming phone calls and sends to appropriate staff member, removes and sorts faxed documents, and manages walk–in activity.
- Schedules meetings and appointments timely as requested by the Administrator or Director.
- Reviews and processes requests for employee medical records weekly and meets the turn around time for all requests.
- Assists with employee medical file chart management.
- Coordinates with the ED leaders that adequate BBF packets are available and assists with assembly of these packets
- Participates in all phases of the performance improvement process / quality assurance.
- Copies and forwards records to physician consultants in response to subpoenas or workers compensation legal counsel.
Minimum Qualifications
Preferred Qualifications
Physical Demands
Lift and carry 7 lbs., continuous sitting >
67%, frequent keyboard use / repetitive motion, frequent fine motor activity / wrist position deviation.
Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.
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