What are the responsibilities and job description for the Manager Accounts Receivable - Follow Up position at Lehigh Valley Hospital?
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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital Cedar Crest, Lehigh Valley Hospital Muhlenberg, Lehigh Valley Hospital Hazleton, and Lehigh Valley Hospital Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
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Summary
Oversees and manages colleagues performing the accounts receivable follow up functions fostering an environment of progressive learning for all team members through development of process flow documentation, training, and coaching. Manages the Accounts Receivable aging, denial, and underpayment resolution as well as tracking and reporting on payer denial trends. Plans, implements, and trains colleagues on new programs and processes related to Accounts Receivable initiates.
Job Duties
- Hires, fires, trains, disciplines, conducts performance reviews, and provides other management responsibilities related to the ongoing department operations.
- Establishes and maintains department policies and procedures, as well as job aids and training materials for new hires and payer liability.
- Monitors and manages WQs to ensure that accounts are worked in a timely manner, identifying opportunities for work flow modifications to improve efficiencies.
- Develops and monitors goals and objectives relating to work quality, productivity, avoidable write offs, and days of receivable.
- Works collaboratively to implement process improvement activities related to work flow enhancements, new processes, system upgrades, and system implementation.
- Monitors accounts receivable aging to ensure that accounts are worked and resolved within the standards that are set.
- Works collaboratively with multi disciplinary teams to establish and facilitate meetings with the payers to discuss payer related claim situations, maintaining up to date records of the claims that are being discussed.
- Manages vendors associated with A / R outsourced activities, ensuring that all quality measures are maintained and monthly invoices are reconciled
Minimum Qualifications
Preferred Qualifications
Physical Demands
Lift and carry 25 lbs. frequent sitting / standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
