Customer Service Manager

This position is responsible for managing the front desk and providing high level comprehensive support to our leadership team This dynamic position requires the ability to anticipate needs, think critically, handle a high volume of tasks, think steps ahead, remain calm under pressure, generate fresh ideas, develop and cultivate relationships with staff and community leaders and offer solutions to problems The ideal candidate will have great instincts and resourcefulness, advanced tech skills, a high level of intelligence and exude a positive and energy Love of animals is required!

Admin and Clerical

· Assist the leadership team with general clerical duties

· Maintain electronic and hard copy filing system

· Assist accounting with any LVHS related requests

· Perform other duties as required or directed

Front Desk & Customer Service

· Run monthly intake and outcome reports

· Check bank deposits for accuracy and make bank deposits for both clinic and shelter

· Supervise customer service staff

· Assist with daily operations at the desk

· Resolve issues in a timely and professional manner

· Develop a general knowledge of the animals in the LVHS’s care

· Assist Development in cultivating new donors and lifelong customers through providing excellent customer service

· Assist volunteers with accessing and using Volunteer Hub

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $17